North America Merchandising & Customer Growth Leader

Expedia, Inc.; Austin (TX); Hybrid; USD 155,000 - 217,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Travel discounts

IATAN membership

Job summary

Expedia Group is seeking a Senior Manager, Merchandising and Customer Growth in Austin to lead NA merchandising for Brand Expedia and portfolio brands, focusing on attach, cross-sell, and app strategy. You will partner with Product, Analytics, Marketing, and Design to drive customer growth and revenue.

You will build a test-and-learn cadence across web and app touchpoints, influence senior leaders, and stay close to market trends.

Qualifications

• Bachelor’s degree in Marketing, Business Management, or related field; MBA preferred.
• 8+ years in B2C ecommerce, digital merchandising, loyalty, or related field.
• Experience leading merchandising across North America across multiple brands or segments.
• Experience with attach, cross-sell, upsell, or customer growth strategies.
• Experience building app merchandising strategies with Product/Engineering/Analytics teams.
• Proficient in A/B testing frameworks and performance measurement.
• Strong project management and stakeholder alignment skills.
• Excellent communication, tailored to senior leaders.

Responsibilities

• Lead North America merchandising roadmap across Brand Expedia and Portfolio brands.
• Define and execute attach, cross-sell, upsell strategies with cross-functional teams.
• Shape app merchandising strategy including placement, personalization, and coordination with Marketing/Design/Engineering.
• Build a test-and-learn engine with Product and Analytics; run experiments and synthesize learnings.
• Coordinate timely delivery of merchandising initiatives across Marketing, Product, Supply, Legal and Finance.
• Analyze performance and incrementality to optimize future campaigns and initiatives.
• Communicate priorities, risks, and decisions to senior stakeholders.
• Monitor market trends to identify opportunities for Brand Expedia and portfolio brands.

Skills

Merchandising strategy

Cross-brand leadership

A/B testing

Analytics

Program management

Stakeholder influence

Education

Bachelor’s degree in Marketing/Business

MBA preferred

Tools

Analytics tools

Job description

Expedia Group is seeking a Senior Manager, Merchandising and Customer Growth in Austin to lead NA merchandising for Brand Expedia and portfolio brands, focusing on attach, cross-sell, and app strategy. You will partner with Product, Analytics, Marketing, and Design to drive customer growth and revenue.

You will build a test-and-learn cadence across web and app touchpoints, influence senior leaders, and stay close to market trends.