Senior Merch Ops Solution Architect - Remote

Blue Yonder; Rogers (AR); Hybrid; USD 114,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Matching

Flexible Time Off

Corporate Fitness Program

Voluntary benefits

Job summary

Blue Yonder is seeking a Solution Architect for Merchandise Management/Retail to design client-specific solutions and lead cross-functional discussions. The role involves working with stakeholders to translate requirements into functional designs and ensure data flow aligns with business goals.

You will partner with Merch Operations and other Blue Yonder teams to deliver end-to-end solutions, mentor teams, and ensure high service delivery across deployments. Remote options are available.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 7+ years implementing Merchandise Operations or similar solutions.
• Deep knowledge of merchandising software and data models.
• Strong understanding of supply chain processes.

Responsibilities

• Models interaction with internal groups and acts as a key contact for functional discussions across the Merchandise Operations solution.
• Provides oversight to manage escalations from customers (Tier 1/2).
• Interacts with customers to develop relationships and understand processes, integrations, etc.
• Demonstrates service delivery excellence to maintain CSAT and leads to issue resolution.
• Acts as reference for end-to-end solution knowledge across the supply chain suite (Merchandise Ops, WO etc).
• Guides root cause analysis to reduce incidents and improve processes.
• Suggests and participates in global process improvement initiatives.
• Participates in management efforts to maintain morale and collaboration.

Skills

Merchandising data models

Supply chain processes

Data integration

ERP systems

Cloud technologies

Middleware

SQL

Customer support knowledge

Education

Bachelor's degree (or higher) in relevant discipline

7+ years of experience implementing Merchandise Operations or similar

Job description

Blue Yonder is seeking a Solution Architect for Merchandise Management/Retail to design client-specific solutions and lead cross-functional discussions. The role involves working with stakeholders to translate requirements into functional designs and ensure data flow aligns with business goals.

You will partner with Merch Operations and other Blue Yonder teams to deliver end-to-end solutions, mentor teams, and ensure high service delivery across deployments. Remote options are available.