Merchandizing Ops Sr Solution Architect

JDA Software; Dallas (TX); Remote; USD 114,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401K with Matching

Flexible Time Off

Corporate Fitness Program

Legal Plans

Pet Insurance

Job summary

Blue Yonder, a leader in AI-driven supply chain solutions, seeks a Solution Architect for Merchandise Management/Retail. The role interfaces with clients and internal teams to design tailored solutions, document functions, and align with data requirements across the supply chain suite.

You will lead functional discussions, guide solution design, and ensure delivery excellence across modules like replenishment, WMS, TMS, CatMan, and more.

Qualifications

• Bachelor's degree in a relevant discipline is required
• 7+ years of implementing Merch Ops solutions or similar
• In-depth knowledge of merchandising software data models is required
• Knowledge of Supply Chain processes in Merchandising apps
• Experience integrating data across numerous SCM and Merch apps
• Strong IT skills: OS, client/server, ERP, data integration and cloud
• SQL Plus skills to drill into Merchandise Ops data
• Basic knowledge of Customer Support in SCM/3PL

Responsibilities

• Lead functional discussions related to Merchandise Operations across teams
• Provide oversight to mitigate escalations from Tier 1/2 customers
• Interact with customers to understand processes, integrations, and native workflows
• Ensure high CSAT by delivering reliable service and timely issue resolution
• Act as reference for end-to-end enterprise solution knowledge across modules
• Guide Root Cause Analysis and contribute to global process improvements
• Support project teams with requirements gathering, documentation, testing, and training
• Communicate project functional requirements and estimates with stakeholders
• Assist in refining functional requirements from business needs

Skills

Merchandise Operations

Data models

Data integration

ERP systems

SQL Plus

Education

Bachelor's degree in relevant discipline

Tools

SQL Plus

Job description

Role

Solution Architect (Merchandise Management/Retail)

Location

Dallas, TX or REMOTE

Overview

The Merchandise Operations Solution Architect works across a broadly cross-functional, cross-solution team to design solutions matched with each client’s specific business needs and situation. This role engages with business and technical stakeholders, both client and internal, to understand requirements and deliver solutions that drive business value.

Scope

Works with other business and solution resources to communicate functional capabilities, industry best practices and business processes. Responsible for delivery of functional documentation. Works with Technical Architect(s) to understand & deliver data requirements to fulfill business needs. Ability to lead business process discussions and to communicate business process design decisions between Merchandise Operations and other Blue Yonder and 3rd party applications.

Responsibilities

• Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for functional discussions as it relates to the Merchandise Operations solution


• Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers


• Interacts directly with Blue Yonder’s Merchandise Operations customers to develop a strong relationship and a clear understanding of processes, functions, integrations, etc.


• Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) and runs point in turning around customer situations to drive stabilization


• Acts as point of reference for end-to-end enterprise level solution knowledge related to business and data flow across entire supply chain suite (i.e. Merchandise Operations, Cognitive Forecasting, Allocation, Replenishment, SCPO, WMS, TMS, CatMan, etc)


• Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents


• Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers


• Participates in management-led efforts to maintain high morale, low attrition, and collaboration globally and across internal functions


• Assists other team members with process improvement and current situation analysis exercises


• Conducts functional analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops business solutions to meet those needs.


• Provides a variety of functional support to the project team; including requirements gathering and documentation, solution configuration, end-user and train-the-trainer knowledge transfer, quality assurance/design review, operations consulting, troubleshooting, system testing, etc.


• Provides functional expertise on development projects.


• Works with appropriate parties to ensure issues are resolved.


• Works with Blue Yonder Management to provide timely, appropriate level of communication with respect to the work assigned


• Works with project team to understand and help to refine and define project functional requirements from business needs.


• Diagnoses business and technical expectations on a project.


• Works with the appropriate parties to effectively estimate project timelines.

Qualifications

• Bachelor's degree (or higher) in relevant discipline


• Minimum 7+ years of experience in implementing, designing, testing of Merchandise Operations solution (or similar solution)


• In-depth knowledge of merchandising software solutions and data models is REQUIRED


• Knowledge of business processes in the Supply Chain Management discipline


• Experience understanding and integrating data between numerous Supply Chain and Merchandising applications.


• Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration, Cloud, Middleware technologies and applications


• SQL Plus skills with ability to drill deep into Merchandise Operations data


• Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL #LI-SR1 #LI-REMOTE

Annual Salary

Annual salary for the position is $114,103.81 - $143,896.18 The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

Benefits

• Comprehensive Medical, Dental and Vision


• 401K with Matching


• Flexible Time Off


• Corporate Fitness Program


• Legal Plans


• Accident and Hospital Indemnity


• Pet Insurance


• much more

Inclusion & Equity

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Equal Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Company Culture

A Culture, Not just a Company Our culture is built on collaboration, respect and having fun whenever possible. This along with ensuring we live our Core Values, enables us to learn, grow, create customer value, and manage the well-being of our collective ecosystem of partners, customers and associates alike. We rise each day with an unwavering commitment to lifelong learning, collaborating with respect, and operating with integrity.

About the Company

What do we do? Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.

Trademark Notice

“Blue Yonder” is a trademark or registered trademark of Blue Yonder Group, Inc. Any trade, product or service name referenced in this document using the name “Blue Yonder” is a trademark and/or property of Blue Yonder Group, Inc. Blue Yonder, Inc. - Administrative Office 15059 N Scottsdale Rd Suite 350 Scottsdale, AZ 85254-2666