Merchandizing Ops Sr Solution Architect

Blue Yonder; Rogers (AR); Hybrid; USD 114,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K with Matching

Flexible Time Off

Corporate Fitness Program

Voluntary benefits

Job summary

Blue Yonder is seeking a Solution Architect for Merchandise Management/Retail to design client-specific solutions and lead cross-functional discussions. The role involves working with stakeholders to translate requirements into functional designs and ensure data flow aligns with business goals.

You will partner with Merch Operations and other Blue Yonder teams to deliver end-to-end solutions, mentor teams, and ensure high service delivery across deployments. Remote options are available.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 7+ years implementing Merchandise Operations or similar solutions.
• Deep knowledge of merchandising software and data models.
• Strong understanding of supply chain processes.

Responsibilities

• Models interaction with internal groups and acts as a key contact for functional discussions across the Merchandise Operations solution.
• Provides oversight to manage escalations from customers (Tier 1/2).
• Interacts with customers to develop relationships and understand processes, integrations, etc.
• Demonstrates service delivery excellence to maintain CSAT and leads to issue resolution.
• Acts as reference for end-to-end solution knowledge across the supply chain suite (Merchandise Ops, WO etc).
• Guides root cause analysis to reduce incidents and improve processes.
• Suggests and participates in global process improvement initiatives.
• Participates in management efforts to maintain morale and collaboration.

Skills

Merchandising data models

Supply chain processes

Data integration

ERP systems

Cloud technologies

Middleware

SQL

Customer support knowledge

Education

Bachelor's degree (or higher) in relevant discipline

7+ years of experience implementing Merchandise Operations or similar

Job description

Role : Solution Architect (Merchandise Management/Retail)

Location : Dallas, TX or REMOTE

Overview:

The Merchandise Operations Solution Architect works across a broadly cross-functional, cross-solution team to design solutions matched with each client's specific business needs and situation. This role engages with business and technical stakeholders, both client and internal, to understand requirements and deliver solutions that drive business value.

Scope:

Works with other business and solution resources to communicate functional capabilities, industry best practices and business processes.

Responsible for delivery of functional documentation.

Works with Technical Architect(s) to understand & deliver data requirements to fulfill business needs.

Ability to lead business process discussions and to communicate business process design decisions between Merchandise Operations and other Blue Yonder and 3rd party applications.

Responsibilities:

• Models positive interaction with other internal groups at Blue Yonder and acts as a key contact for functional discussions as it relates to the Merchandise Operations solution
• Provides oversight and mitigation to help manage escalations from Tier 1 / Tier 2 Blue Yonder customers
• Interacts directly with Blue Yonder's Merchandise Operations customers to develop a strong relationship and a clear understanding of processes, functions, integrations, etc.
• Demonstrates excellence in service delivery to maintain a high level of customer satisfaction (CSAT) and runs point in turning around customer situations to drive stabilization
• Acts as point of reference for end-to‑end enterprise level solution knowledge related to business and data flow across entire supply chain suite (i.e. Merchandise Operations, Cognitive Forecasting, Allocation, Replenishment, SCPO, WMS, TMS, CatMan, etc)
• Provides guidance on Root Cause Analysis process to help team reduce ongoing and repeat Incidents
• Proactively suggests and gets involved in organizational initiatives contributing to the global processes to achieve success for Blue Yonder, its associates, and customers
• Participates in management‑led efforts to maintain high morale, low attrition, and collaboration globally and across internal functions
• Assists other team members with process improvement and current situation analysis exercises
• Conducts functional analysis sessions with clients and/or the project team to understand the functional and technical needs of the client and develops business solutions to meet those needs.
• Provides a variety of functional support to the project team; including requirements gathering and documentation, solution configuration, end‑user and train‑the‑trainer knowledge transfer, quality assurance/design review, operations consulting, troubleshooting, system testing, etc.
• Provides functional expertise on development projects.
• Works with appropriate parties to ensure issues are resolved.
• Works with Blue Yonder Management to provide timely, appropriate level of communication with respect to the work assigned
• Works with project team to understand and help to refine and define project functional requirements from business needs.
• Diagnoses business and technical expectations on a project. Works with the appropriate parties to effectively estimate project timelines.

Qualifications

• Bachelor's degree (or higher) in relevant discipline
• Minimum 7+ years of experience in implementing, designing, testing of Merchandise Operations solution (or similar solution)
• In-depth knowledge of merchandising software solutions and data models is REQUIRED
• Knowledge of business processes in the Supply Chain Management discipline
• Experience understanding and integrating data between numerous Supply Chain and Merchandising applications.
• Excellent computer skills with in-depth knowledge of operating systems, client/server technology, ERP systems, Integration, Cloud, Middleware technologies and applications
• SQL Plus skills with ability to drill deep into Merchandise Operations data
• Basic knowledge of the Customer Support function, preferably in Supply Chain Execution/3PL

#LI-SR1

#LI-REMOTE

Annual salary for the position is $114,103.81 - $143,896.18

The salary range information provided, reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual salary will be commensurate with skills, experience, certifications or licenses and other relevant factors. In addition, this role will be eligible to participate in either the annual performance bonus or commission program, determined by the nature of the position.

At Blue Yonder, we care about the wellbeing of our employees and those most important to them. This is reflected in our robust benefits package and options that includes:

• Comprehensive Medical, Dental and Vision
• 401K with Matching
• Flexible Time Off
• Corporate Fitness Program
• A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more

At Blue Yonder, we are committed to a workplace that genuinely fosters inclusion and belonging in which everyone can share their unique voices and talents in a safe space. We continue to be guided by our core values and are proud of our diverse culture as an equal opportunity employer. We understand that your career search may look different than others, and embrace the professional, personal, educational, and volunteer opportunities through which people gain experience.

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.