Senior Membership Concierge - Elevate Service & Retention

Life Time Inc.; Champlin (MN); In loco; USD 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully subsidized membership

Discounts on Life Time products and  |

401(k) retirement savings plan with，公司

Training and professional development

Paid sick leave where required by law

Descrizione del lavoro

Life Time Inc. is seeking a Membership Concierge III to deliver exceptional customer service to members and guests at our Champlin club. You will promote Life Time to prospective members, assist with the buying experience and contribute to club acquisition and retention goals.

You will lead the Concierge Team's service culture and build value-based relationships that strengthen brand loyalty. The role involves hands-on member interactions, program familiarization, and handling account tasks

Competenze

• Minimum of 1-year customer service experience.
• Minimum of 1-year sales experience.
• Completion of Membership Sales Certification within 60 days of hire
• Completion of Retention Specialist Certification within 60 days of hire
• High School graduate or equivalent

Mansioni

• Facilitate check-in process for members and guests entering club
• Monitors, handles, and delegates incoming phone calls from members and guests
• Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
• Proactively builds relationships with members and guests, regularly creating over the top service experiences
• Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
• Functions as a player on the Certified Retention Team, assisting members requesting to cancel their membership by communicating options and facilitating the option that best suits the member
• Engage in service recovery for member questions and concerns, utilizing appropriate tools and resources to find solutions to ensure customer satisfaction
• Customizes the buying experience for prospective members by encouraging involvement with amenities and programs aligned to customers interests and needs
• Communicates with members and prospective members via email or phone in a manner aligned with our brand
• Completes administrative duties, club paperwork and cash drawer reconciliation

Formazione

High School graduate or equivalent

Descrizione del lavoro

Life Time Inc. is seeking a Membership Concierge III to deliver exceptional customer service to members and guests at our Champlin club. You will promote Life Time to prospective members, assist with the buying experience and contribute to club acquisition and retention goals.

You will lead the Concierge Team's service culture and build value-based relationships that strengthen brand loyalty. The role involves hands-on member interactions, program familiarization, and handling account tasks