Senior Member Services Specialist

Beacon Hill; Oak Brook (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Beacon Hill is seeking a Senior Member Experience Operations Specialist to support professionals through credentialing and certification processes. The role emphasizes detail orientation, cross-functional collaboration, and delivering an exceptional participant experience.

The position involves serving as the main point of contact for participants, coordinating with vendors and internal teams, and driving operational excellence through process improvements and accurate reporting.

Qualifications

• 3+ years of experience in operations, member services, program administration, customer service, or related field.
• Strong organizational, project management, and problem-solving skills.
• Experience with reporting, metrics, and process improvement initiatives.
• Exceptional attention to detail and communication skills.
• Proficiency with Microsoft Office, particularly Excel.

Responsibilities

• Serve as the primary point of contact for credentialing program participants.
• Respond to applicant inquiries and resolve credentialing, testing, and account-related issues.
• Manage operational workflows, records, and reporting with high accuracy.
• Coordinate with vendors and internal teams to deliver an exceptional participant experience.
• Support administrative, fulfillment, and accounting-related processes as needed.
• Identify process improvements and contribute to operational excellence initiatives.
• Ensure compliance with established procedures, policies, and quality standards.

Skills

Operations

Member services

Project management

Process improvement

Attention to detail

Communication

Problem solving

Tools

CRM systems

Vendor management

Database systems

Microsoft Excel

Job description

Our client, a respected national professional organization, is seeking a Senior Member Experience Operations Specialist to support professionals through a credentialing and certification process.

This role is ideal for a detail-oriented operations professional who enjoys customer service, problem-solving, process improvement, and managing multiple workflows. You'll serve as a key point of contact for candidates, coordinate with vendors and internal teams, manage reporting and operational processes, and help drive an exceptional participant experience.

Key Responsibilities

• Serve as the primary point of contact for credentialing program participants.
• Respond to applicant inquiries and resolve credentialing, testing, and account-related issues.
• Manage operational workflows, records, and reporting with a high level of accuracy.
• Coordinate with vendors and internal teams to deliver an exceptional participant experience.
• Support administrative, fulfillment, and accounting-related processes as needed.
• Identify process improvements and contribute to operational excellence initiatives.
• Ensure compliance with established procedures, policies, and quality standards.
  

What You'll Bring:

• 3+ years of experience in operations, member services, program administration, customer service, or a related field
• Strong organizational, project management, and problem-solving skills
• Experience with reporting, metrics, and process improvement initiatives
• Exceptional attention to detail and communication skills
• Proficiency with Microsoft Office, particularly Excel

Preferred Experience:

• Credentialing, certification, association, or educational program support
• CRM or database systems
• Vendor management and cross-functional collaboration

Location:

Onsite with flexibility to move to a hybrid schedule (2 days onsite) after six months.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents:

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.
Company Profile:
Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.
Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.
Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.