Senior Member Services Specialist

Golden 1 Talent Acquisition Team; Fresno (CA); Presencial; USD 28 000 - 36 000; Tempo integral

Resumo da oferta

Golden 1 Credit Union in Fresno, CA, Shaw Branch is seeking a non-exempt Member Service Specialist III to join our team. You will handle cash transactions, assist members with financial services, and help maintain accurate records at the branch.

This role emphasizes member service, compliance, and opportunities for coaching, mentoring, and growth within a community-focused credit union.

Qualificações

• HS diploma or GED required.
• 2+ years in banker role or similar customer-relations role preferred.
• 1+ year as MSS II or teller at Golden 1 or another institution preferred.

Responsabilidades

• Process deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provide Golden 1 services including checks, money orders, wire transfers, and debit card issuance.
• Assess member needs and document in EnAct system; identify product/service opportunities.
• Lead open/close duties when MSS IV or higher is absent; activate alarms and verify signatures.
• Maintain confidentiality and stay current on Golden 1 products, policies, and teller procedures.

Conhecimentos

Customer service

Cash handling

Financial transactions

Compliance awareness

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

Golden 1 Credit Union in Fresno, CA, Shaw Branch is seeking a non-exempt Member Service Specialist III to join our team. You will handle cash transactions, assist members with financial services, and help maintain accurate records at the branch.

This role emphasizes member service, compliance, and opportunities for coaching, mentoring, and growth within a community-focused credit union.