Senior Member Service & Financial Guidance Specialist

Golden 1 Credit Union; Fresno (CA); Sur place; USD 28 000 - 36 000; Plein temps

Résumé du poste

Golden 1 Credit Union is seeking a Member Service Specialist III to join the Shaw Branch. This non-exempt, full-time position handles deposits, withdrawals, transfers, and other teller tasks while delivering trusted financial guidance to members.

You will process loans, notarize documents where needed, mentor MSSII/MSSI staff, and identify opportunities to cross-sell Golden 1 products. A strong focus on accuracy and regulatory compliance is required.

Qualifications

• H.S. Diploma or GED required.
• 2+ years year of prior experience in a banker role at another financial institution or customer relationship building role preferred.
• 1+ years 1 year as a Member Service Specialist II or teller role at Golden 1 or another financial institution preferred

Responsabilités

• Processes and audits financial transactions including deposits, withdrawals, transfers, payments and general ledger entries while maintaining a cash drawer.
• Provides Golden 1 services to member, including cashier’s checks, money orders, savings bonds, wire transfers and transactions, additional sub-shares, and debit card issuance.
• Assesses members needs while processing transactions.
• Identifies opportunities to help members relative to Golden 1 product or service offerings and documents in EnAct system.
• Identifies and report fraudulent activity to management and Financial Investigations dept., in accordance with current procedures to prevent potential loss to the credit union.
• May be required to take the lead for open and closing responsibilities in the absence of MSS IV and above.

Formation

H.S. Diploma or GED

Description du poste

Golden 1 Credit Union is seeking a Member Service Specialist III to join the Shaw Branch. This non-exempt, full-time position handles deposits, withdrawals, transfers, and other teller tasks while delivering trusted financial guidance to members.

You will process loans, notarize documents where needed, mentor MSSII/MSSI staff, and identify opportunities to cross-sell Golden 1 products. A strong focus on accuracy and regulatory compliance is required.