Member Services Representative-New Britain

New Britain-Berlin YMCA; New Britain (CT); On-site; USD 20,664 - 27,552; Part time

Job summary

A community-focused organization in Connecticut is seeking a Member Services Representative to provide excellent service, support membership growth, and assist with program enrollment. The candidate should have a Bachelor's degree and strong communication skills, with preference given to those with prior customer service experience. Responsibilities include greeting members, performing clerical tasks, and ensuring a welcoming environment. This position requires flexible scheduling, including evenings and weekends.

Qualifications

• Ability to relate effectively to diverse groups of people.
• Ability to work a flexible schedule, including evenings and weekends.
• One to two years of related experience preferred.

Responsibilities

• Provide excellent service and a welcoming environment.
• Greet members and guests warmly.
• Handle membership concerns and resolve issues.
• Perform various clerical duties and maintain accurate records.

Skills

Customer service

Communication

Multi-tasking

Education

Bachelor’s degree in related field or equivalent

Job description

Member Services Representative – New Britain

2 days ago Be among the first 25 applicants.

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs. Promotes memberships, programs, and events.

Essential Functions

• Provide excellent service and a welcoming environment to members, guests, and program participants.
• Communicate effectively and courteously in all interactions.
• Greet each person (by name if possible) who enters the reception area (or calls) with a friendly verbal greeting and a smile.
• Answer and refer all incoming calls in a courteous manner (within 3 rings).
• Multi‑task, answer the phone while performing a variety of clerical duties and providing excellent service.
• Perform various clerical duties including but not limited to signing up new members, enrolling members in programs, entering payments, generating receipts, and maintaining accurate and up‑to‑date records.
• Be knowledgeable about Meriden‑New Britain‑Berlin YMCA memberships, programs, and events.
• Sell memberships and promote Meriden‑New Britain‑Berlin YMCA programs.
• Build relationships with members and help members connect with one another and with the Meriden‑New Britain‑Berlin YMCA.
• Handle and resolve membership concerns and inform the Member Service Desk Supervisor and Membership and Marketing Director about any problems or concerns.
• Apply all Meriden‑New Britain‑Berlin YMCA policies dealing with member services.
• Ensure all schedules, forms, flyers, packets and brochures located at the Member Service Desk are fully stocked and ready to hand out as needed.
• Maintain confidentiality regarding members, participants, and Meriden‑New Britain‑Berlin YMCA business.
• Inform your supervisor if you cannot make your shift and find a replacement if necessary.
• Attend staff meetings and trainings as requested.
• Follow all policies and procedures outlined by the Meriden‑New Britain‑Berlin YMCA.
• Maintain cleanliness and organization of the lobby and member service desk areas.
• All other duties as assigned.

YMCA Competencies (Organizational Leader)

Mission Advancement: Incorporates the Y’s mission and values into the organization’s vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership.

Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community.

Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well‑designed innovation initiatives. Creates a structure to deliver organization‑wide results to achieve objectives.

Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility.

Qualifications

• Bachelor’s degree in related field or equivalent.
• One to two years of related experience preferred.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
• Ability to work a flexible schedule that includes evening, weekend, and “on call” assignments.

Work Environment & Physical Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Sufficient strength, agility and mobility to perform essential functions of position and to supervise program activities.