Member Services Specialist II — Hybrid Support & Solutions

SchoolsFirst Federal Credit Union; Norco (CA); Hybrid; USD 30,761 - 44,606; Part time

Job summary

SchoolsFirst Federal Credit Union in Norco is looking for a Service Delivery Representative II to assist members with their financial needs. You will serve as the primary support channel, resolving inquiries and providing solutions.

This role requires a High School Diploma or GED and 1-3 years of related experience. It offers a hybrid schedule with three days in-office and two days remote. Excellent customer service skills are essential for success in this position.

Qualifications

• 1-3 years of previous related experience required.
• Intermediate knowledge of account fraud transactions and credit/debit card transactions.

Responsibilities

• Serve as first point of contact for members' financial needs.
• Handle inquiries using knowledge of products and services.
• Research and resolve account inquiries and transactions.

Skills

Empathetic listening

Analytical thinking

Knowledge of financial products

Customer service

Education

High School Diploma or GED

Job description

SchoolsFirst Federal Credit Union in Norco is looking for a Service Delivery Representative II to assist members with their financial needs. You will serve as the primary support channel, resolving inquiries and providing solutions.

This role requires a High School Diploma or GED and 1-3 years of related experience. It offers a hybrid schedule with three days in-office and two days remote. Excellent customer service skills are essential for success in this position.