Senior Member Relations & Partnerships Manager

Credit Union Executives Society, Inc.; Madison (WI); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Plan

Dental & Vision

Life/AD&D

Long/Short Disability

Retirement plans

Paid Time Off

Work from home

Office flexibility

Job summary

Credit Union Executives Society, Inc. seeks a Member Relations Officer to advance our enterprise relationship-management strategy across multiple channels and audiences, ensuring a high-quality experience for CUES members and partner relationships throughout the lifecycle.

The role focuses on managing a defined portfolio of credit union members and regional industry relationships, supporting regional revenue and growth, and assisting the VP Relationship Management with strategic partnerships and

Qualifications

• Bachelor’s degree in business, marketing, communications, business development or related field.
• Minimum five years’ experience in customer/member relations, retail service, training, sales or other directly related fields involving personal contact with executives and/or groups and selling a large array of products.
• Experience in articulate presentation of ideas to audiences of all sizes.
• Strong sales, organizational, leadership, project management, budgetary, marketing, and managerial skills.
• Experience with accurately preparing cost/savings comparisons, understanding calculations and interpreting financial information.
• Ability to analyze, brainstorm, problem solve, synthesize multiple concepts and think strategically.

Responsibilities

• Manage a defined portfolio of credit union members, along with possible corporate partners, and regional industry relationships across assigned territories.
• Support achievement of regional and portfolio-level revenue, retention, and growth goals aligned to CUES’ annual and multi-year financial plan.
• Support the VP Relationship Management in managing strategic and high-value partnerships, including coordination, follow-up, and execution against agreements.
• Collaborate with cross-functional teams to ensure a high-quality, consistent member experience across lifecycle stages.

Skills

Customer relations

Retail service

Sales

Presentations

Budgetary

Marketing

Leadership

Project management

Education

Bachelor’s degree in business/marketing/communications or related field

Job description

Credit Union Executives Society, Inc. seeks a Member Relations Officer to advance our enterprise relationship-management strategy across multiple channels and audiences, ensuring a high-quality experience for CUES members and partner relationships throughout the lifecycle.

The role focuses on managing a defined portfolio of credit union members and regional industry relationships, supporting regional revenue and growth, and assisting the VP Relationship Management with strategic partnerships and