Chief Member Experience & Loyalty Officer

D. Hilton Associates, Inc.; Alexandria (VA); Sur place; USD 180 000 - 260 000; Plein temps

Avantages offerts par ce poste

Comprehensive compensation package

Résumé du poste

Spectra Credit Union seeks a Chief Member Experience Officer to lead the member-experience strategy across channels, ensuring exceptional service and loyalty.

Reporting to the President and CEO, the CXO will partner with the executive team and Board to embed member-focused values, analyze insights, and drive culture change.

The role requires a strategic, collaborative leader with financial services experience and a commitment to delivering meaningful value to members and communities.

Qualifications

• A bachelor’s degree is required; advanced degrees are preferred.

Responsabilités

• Lead the member-experience strategy and ensure exceptional service across all channels and interactions.
• Oversee retail delivery, service standards, and relationship-building to strengthen member engagement and loyalty.
• Partner with the executive team and Board to embed Spectra’s member-focused values throughout the organization.
• Use member insights, performance data, and market trends to identify opportunities to improve experiences and simplify journeys.
• Foster a high-performing, service-oriented culture and develop strong teams delivering value to members and communities.

Formation

Bachelor's degree

Description du poste

Spectra Credit Union seeks a Chief Member Experience Officer to lead the member-experience strategy across channels, ensuring exceptional service and loyalty.

Reporting to the President and CEO, the CXO will partner with the executive team and Board to embed member-focused values, analyze insights, and drive culture change.

The role requires a strategic, collaborative leader with financial services experience and a commitment to delivering meaningful value to members and communities.