Member Relations Officer

Credit Union Executives Society, Inc.; Madison (WI); Remote; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health Plan

Dental & Vision

Life/AD&D

Long/Short Disability

Retirement plans

Paid Time Off

Work from home

Office flexibility

Job summary

Credit Union Executives Society, Inc. seeks a Member Relations Officer to advance our enterprise relationship-management strategy across multiple channels and audiences, ensuring a high-quality experience for CUES members and partner relationships throughout the lifecycle.

The role focuses on managing a defined portfolio of credit union members and regional industry relationships, supporting regional revenue and growth, and assisting the VP Relationship Management with strategic partnerships and

Qualifications

• Bachelor’s degree in business, marketing, communications, business development or related field.
• Minimum five years’ experience in customer/member relations, retail service, training, sales or other directly related fields involving personal contact with executives and/or groups and selling a large array of products.
• Experience in articulate presentation of ideas to audiences of all sizes.
• Strong sales, organizational, leadership, project management, budgetary, marketing, and managerial skills.
• Experience with accurately preparing cost/savings comparisons, understanding calculations and interpreting financial information.
• Ability to analyze, brainstorm, problem solve, synthesize multiple concepts and think strategically.

Responsibilities

• Manage a defined portfolio of credit union members, along with possible corporate partners, and regional industry relationships across assigned territories.
• Support achievement of regional and portfolio-level revenue, retention, and growth goals aligned to CUES’ annual and multi-year financial plan.
• Support the VP Relationship Management in managing strategic and high-value partnerships, including coordination, follow-up, and execution against agreements.
• Collaborate with cross-functional teams to ensure a high-quality, consistent member experience across lifecycle stages.

Skills

Customer relations

Retail service

Sales

Presentations

Budgetary

Marketing

Leadership

Project management

Education

Bachelor’s degree in business/marketing/communications or related field

Job description

CUES is seeking a Member Relations Officer to advance CUES’ enterprise relationship-management strategy across multiple channels and audiences, fostering the highest degree of interaction between CUES members, and partner relationships to support revenue growth and retention goals through ensuring a consistent, high-quality experience across the member and partner lifecycle.

The ideal candidate will Manage a defined portfolio of credit union members, along with possible corporate partners, and regional industry relationships across assigned territories. Support achievement of regional and portfolio-level revenue, retention, and growth goals aligned to CUES’ annual and multi-year financial plan. Support the VP Relationship Management in managing strategic and high-value partnerships, including coordination, follow-up, and execution against agreements.

We are seeking an individual who has:

• Bachelor’s degree in business, marketing, communications, business development or related field.
• Minimum five years’ experience in customer/member relations, retail service, training, sales or other directly related fields involving personal contact with executives and/or groups and selling a large array of products.
• Experience in articulate presentation of ideas to audiences of all sizes.
• Strong sales, organizational, leadership, project management, budgetary, marketing, and managerial skills.
• Experience with accurately preparing cost/savings comparisons, understanding calculations and interpreting financial information.
• Ability to analyze, brainstorm, problem solve, synthesize multiple concepts and think strategically.

CUES is a 45-person membership-based association that has developed leaders in the financial services industry for almost 60 years. Our home office is in Madison, Wisconsin. We are a highly diverse and inclusive organization, offering competitive pay, a great benefits package, and an opportunity for you to be part of a top-notch team.

At CUES, we live by our values: Succeeding together, actively pursuing learning, honoring flexibility, and valuing individuality.

• Benefits start on your first day!
• Health Plan with employer sponsored HRA
• Dental and Vision benefits
• Employer paid Life/AD&D, Long and Short-Term Disability benefits
• Roth and Pre-Tax Retirement plans with auto-enrollment in the first 30 days
• Competitive Paid Time Off
• Work from the comfort of your home
• If you’re local to the home office you may come into the office as you like, or when directed by your supervisor.