Member Relations Lead — Center Excellence & Service

Northern Credit Union; Village of Lowville (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Northern Credit Union in New York is seeking a Member Relationship Supervisor to mentor the Member Relations team and drive the delivery of high‑quality service. You will champion the member‑centric culture and ensure alignment with the credit union's mission and strategic goals.

This role emphasizes ownership, performance coaching, and ongoing staff development to create an outstanding internal and external member experience.

Qualifications

• 5+ years in banking or financial services leadership.
• Proven ability to mentor staff and manage performance.
• Strong customer service mindset aligned to WOW experience.

Responsibilities

• Lead and mentor the Member Relations team at the assigned relationship center.
• Drive ownership and a culture of excellence in service delivery.

Skills

Leadership

Coaching

Team motivation

Performance management

Customer service

Job description

Northern Credit Union in New York is seeking a Member Relationship Supervisor to mentor the Member Relations team and drive the delivery of high‑quality service. You will champion the member‑centric culture and ensure alignment with the credit union's mission and strategic goals.

This role emphasizes ownership, performance coaching, and ongoing staff development to create an outstanding internal and external member experience.