Senior Member Experience Operations Specialist

Beacon Hill Staffing Group, LLC; Oak Brook (IL); On-site; USD 65,000 - 90,000; Full time

Job summary

Beacon Hill Staffing Group, LLC, based in Oak Brook, IL, is seeking a Senior Member Experience Operations Specialist to support credentialing processes, manage complex workflows, and coordinate with third-party vendors. The role emphasizes accuracy, customer service, and cross-team collaboration in a fast-paced environment.

The position involves reporting, process improvement, and system data management, with a focus on compliance and operational excellence across teams.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in operations, customer service, program administration, credentialing, member services, or a related field.
• Experience serving as a key operational resource for leadership teams, including responsibility for reporting, forecasting, workload analysis, and performance metrics.
• Strong organizational and project management skills.
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving and critical-thinking abilities.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to manage multiple priorities in a deadline-driven environment.

Responsibilities

• Serve as a primary point of contact for individuals in credentialing or certification programs.
• Respond to inquiries and resolve issues related to application, testing, credentialing, and account processes.
• Manage operational workflows with accuracy and attention to detail.
• Coordinate with third-party vendors and internal stakeholders for a seamless participant experience.
• Maintain and update records, documentation, and data within systems.
• Support fulfillment activities, reporting requirements, and administrative processes.
• Assist with accounting-related operational tasks, reconciliations, and documentation as needed.
• Monitor workflows, identify inefficiencies, and recommend improvements.
• Contribute to projects focused on operational excellence and customer satisfaction.
• Ensure compliance with procedures and quality standards.

Skills

Operations

Customer service

Program administration

Credentialing

Reporting metrics

Forecasting

Project management

Attention to detail

Education

Bachelor's degree or equivalent

Tools

CRM systems

Database systems

Case management

Excel

Word

Outlook

Job description

Beacon Hill was founded to set a new standard in search, career placement and flexible staffing. Our client is a well-established national professional organization seeking a Senior Member Experience Operations Specialist to support individuals through a structured professional credentialing process. This position is ideal for a detail-oriented operations professional who enjoys delivering exceptional customer experiences, solving complex issues, managing multiple workflows, and working collaboratively across teams. The role combines candidate support, operational execution, vendor coordination, reporting, and process improvement responsibilities. This is an onsite role that offers a 2-day onsite schedule after 6 months of service.

Key Responsibilities

• Serve as a primary point of contact for individuals participating in a professional credentialing or certification program.
• Respond to inquiries and resolve issues related to application, testing, credentialing, and account-related processes.
• Manage operational workflows with a high degree of accuracy and attention to detail.
• Coordinate with third-party vendors and internal stakeholders to ensure a seamless participant experience.
• Maintain and update records, documentation, and data within organizational systems.
• Support fulfillment activities, reporting requirements, and administrative processes.
• Assist with accounting-related operational tasks, reconciliations, and documentation when needed.
• Monitor workflows, identify inefficiencies, and recommend process improvements.
• Contribute to projects focused on operational excellence, customer satisfaction, and continuous improvement.
• Ensure compliance with established procedures and quality standards.

Qualifications

• Bachelor's degree or equivalent professional experience.
• 3+ years of experience in operations, customer service, program administration, credentialing, member services, or a related field.
• Experience serving as a key operational resource for leadership teams, including responsibility for reporting, forecasting, workload analysis, and performance metrics.
• Strong organizational and project management skills.
• Exceptional attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Demonstrated problem-solving and critical-thinking abilities.
• Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
• Ability to manage multiple priorities in a deadline-driven environment.

Preferred

• Experience supporting professional programs, educational initiatives, associations, or credentialing processes.
• Experience working with CRM, database, or case-management systems.
• Knowledge of reporting and process improvement methodologies.
• Experience collaborating with third-party vendors and service providers.

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.Beacon Hill. Employing the Future (TM)