Senior Member Experience Leader - Remote-Eligible

All One Credit Union; Leominster (MA); Hybrid; USD 29,714 - 44,565; Full time

Benefits offered by this job

401K plan with matching contributions

Comprehensive benefits package

Work-life balance programs

Job summary

All One Credit Union is looking for a Senior Member Service Center Representative to deliver exceptional service to members through telephone, email, and chat. This role requires strong banking experience and knowledge of credit union products.

The ideal candidate will effectively coach and mentor team members while ensuring compliance with credit union policies. This position offers remote work options after initial employment and a competitive benefits package.

Qualifications

• 1-3 years of prior banking experience required.
• Ability to communicate effectively with members and employees.
• Bilingual (English/Spanish) preferred.

Responsibilities

• Provide exceptional member experiences through various communication channels.
• Lead and coach Member Service Center Representatives.
• Respond to member inquiries and resolve issues.

Skills

Effective communication

Member service

Active listening

Problem solving

Attention to detail

Time management

Education

High School diploma or equivalent

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

All One Credit Union is looking for a Senior Member Service Center Representative to deliver exceptional service to members through telephone, email, and chat. This role requires strong banking experience and knowledge of credit union products.

The ideal candidate will effectively coach and mentor team members while ensuring compliance with credit union policies. This position offers remote work options after initial employment and a competitive benefits package.