Remote Member Support & Solutions Advisor

Broadview Federal Credit Union; City of Syracuse (NY); On-site; USD 35,000 - 50,000; Full time

Job summary

Broadview Federal Credit Union is seeking a Member Service Representative to deliver exceptional service to credit union members over the phone. Responsibilities include resolving issues, understanding financial needs, and educating members on products.

The position requires strong customer service skills, excellent communication, and the ability to multitask. Training will be provided, with a requirement to work remotely and transition to a hybrid model in the future.

Qualifications

• High School or Equivalent education required.
• Proven customer service experience required.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Deliver consultative service and assistance to credit union members.
• Handle inquiries and resolve issues with professionalism.
• Educate members on credit union products and services.

Skills

Customer service experience

Excellent communication skills

Problem-solving skills

Multitasking ability

Attention to detail

Education

High School or Equivalent

Associates Degree in Business or Finance

Tools

Call center software

Computer applications

Job description

Broadview Federal Credit Union is seeking a Member Service Representative to deliver exceptional service to credit union members over the phone. Responsibilities include resolving issues, understanding financial needs, and educating members on products.

The position requires strong customer service skills, excellent communication, and the ability to multitask. Training will be provided, with a requirement to work remotely and transition to a hybrid model in the future.