Senior Member Experience Lead — Remote Care Partnerships

Banner Health; Colorado Springs (CO); Remote; USD 41,000 - 68,000; Full time

Job summary

Banner Health is seeking a Senior BPN Member Experience Advisor to liaison between Banner Plans & Networks and provider practices. You will lead meetings, analyze data, and drive member-focused improvements. This remote role requires Colorado residency, with a preferred Northern Colorado location.

The role emphasizes analytics, presentations, stakeholder collaboration, and process optimization to deliver exceptional member experiences across providers and payers.

Qualifications

• Bachelor’s Degree in business, healthcare, or related field.
• Five years’ relevant experience.
• Knowledge of process improvement, customer service, change management, and project development.

Responsibilities

• Lead monthly standing meetings to review performance metrics and develop action plans.
• Analyze practice and member data to identify trends and present findings to stakeholders.
• Drive continuous improvement and implement best practice tools and processes across touchpoints.
• Act as SME for customer experience practices and communicate commitments clearly.

Skills

Interpersonal skills

Customer service

Change management

Project development

Process improvement

Communication

Organizational skills

Conflict resolution

Multitasking

Relationship building

Education

Bachelor’s Degree in business/healthcare

Tools

MS Office

Job description

Banner Health is seeking a Senior BPN Member Experience Advisor to liaison between Banner Plans & Networks and provider practices. You will lead meetings, analyze data, and drive member-focused improvements. This remote role requires Colorado residency, with a preferred Northern Colorado location.

The role emphasizes analytics, presentations, stakeholder collaboration, and process optimization to deliver exceptional member experiences across providers and payers.