Remote Senior Member Experience Strategist

Banner Health; Oregon; Hybrid; USD 41,000 - 68,000; Full time

Benefits offered by this job

Remote work option

Job summary

Banner Health is seeking a Senior BPN Member Experience Advisor to serve as a liaison between Banner Plans & Networks and provider practices. You will lead monthly meetings, review performance metrics, and develop action plans to improve member experience.

The role requires strong analysis, presentation, and stakeholder management skills, with a remote work setup though candidates must reside in Colorado. The position partners with practices to implement improvement initiatives, monitor

Qualifications

• Requires strong analytical, presentation and interpersonal skills.
• Experience using data insights to drive improvement and communicate findings.
• Ability to influence stakeholders and drive cross-functional collaboration.
• Proven track record in customer service and process improvement in healthcare.

Responsibilities

• Develops and maintains relationships with providers, payers and staff.
• Analyzes data to identify trends and opportunities for improvement.
• Presents findings and recommendations in meetings and education sessions.
• Drives improvement initiatives and monitors outcomes with stakeholders.

Skills

Analytical skills

Presentation skills

Relationship building

Consultative skills

Education

Bachelor's degree in business/healthcare/related field

Tools

Microsoft Office

Job description

Banner Health is seeking a Senior BPN Member Experience Advisor to serve as a liaison between Banner Plans & Networks and provider practices. You will lead monthly meetings, review performance metrics, and develop action plans to improve member experience.

The role requires strong analysis, presentation, and stakeholder management skills, with a remote work setup though candidates must reside in Colorado. The position partners with practices to implement improvement initiatives, monitor