Senior MedTech Field Specialist – NJ & PA

Antler; New Brunswick (NJ); On-site; USD 69,000 - 111,000; Full time

Benefits offered by this job

Vacation 120 hours per calendar year

Sick time 40 hours per calendar year

Holiday pay 13 days per calendar year

Parental Leave 480 hours within oneyE1

Job summary

Johnson & Johnson MedTech Vision is recruiting for a Sr. Field Specialist. This field-based role covers Eastern New Jersey and Eastern Pennsylvania, installs, services, and repairs medical device equipment to support the sales team and customers.

The position requires at least 4 years of technical service experience with medical devices and strong problem-solving and communication skills. Travel and a valid vehicle are expected; standard J&J benefits apply.

Qualifications

• Associates Degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience.
• At least 4 years experience working with providing technical service for medical device equipment.

Responsibilities

• Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
• Functions as a primary resource for stakeholders.
• Provides frequent status updates and documented service reports to stakeholders.
• Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and performs other additional duties or projects as assigned.
• Ensures that installation, maintenance, and other work necessary is completed on time.
• Identifies problems and recommends resolutions on existing products and procedures.
• Analyze service data, to schedule proactive and reactive service.
• Work closely with colleagues for knowledge and skills transfer.
• Ability to operate and maintain a corporate vehicle.
• Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
• Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
• Ability to acclimate to modified schedules
• Assists in the development of equipment maintenance and performs other additional duties or projects as assigned.
• Documents and reports on field service activities as well as incorporates and promotes process improvements.
• Conducts new product evaluations.
• Participates in the generation of technical bulletins and basic operations and service procedures.
• Technical proficiency on one or more product line modalities

Skills

Analytical Reasoning

Communication

Continuous Improvement

Customer Service

Customer Support Operations

Data Gathering and Analysis

Incident Management

Problem Solving

Project Management Office (PMO)

SAP Field Service Management

Service Request Management

Teamwork

Technical Credibility

Troubleshooting

Education

Associates Degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience

Tools

SAP Field Service Management

Job description

Johnson & Johnson MedTech Vision is recruiting for a Sr. Field Specialist. This field-based role covers Eastern New Jersey and Eastern Pennsylvania, installs, services, and repairs medical device equipment to support the sales team and customers.

The position requires at least 4 years of technical service experience with medical devices and strong problem-solving and communication skills. Travel and a valid vehicle are expected; standard J&J benefits apply.