Senior Medical Field Technician - Eastern NJ & PA

Johnson Johnson; Milpitas (CA); On-site; USD 69,000 - 111,000; Full time

Job summary

Johnson & Johnson’s MedTech Vision division is seeking aSr. Field Specialist to service and repair medical device equipment in external facilities, supporting the sales team and customers.

You will be the primary field resource, providing timely updates, reports, and analyses to ensure factory specifications are met. This field role covers Eastern New Jersey and Eastern Pennsylvania, requires 4+ years of field service experience, and involves lifting, driving a company vehicle, and potential

Qualifications

• Associates Degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience.
• At least 4 years experience providing technical service for medical device equipment.

Responsibilities

• Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
• Functions as a primary resource for stakeholders.
• Provides frequent status updates and documented service reports to stakeholders.
• Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and performs other additional duties or projects as assigned.
• Ensures that installation, maintenance, and other work as necessary is completed on time.
• Identifies problems and recommends resolutions on existing products and procedures.
• Analyze service data, to schedule proactive and reactive service.
• Work closely with colleagues for knowledge and skills transfer.
• Ability to operate and maintain a corporate vehicle.
• Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
• Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
• Ability to acclimate to modified schedules
• Assists in the development of equipment maintenance and performs other additional duties or projects as assigned.
• Documents and reports on field service activities as well as incorporates and promotes process improvements.
• Conducts new product evaluations.
• Participates in the generation of technical bulletins and basic operations and service procedures.
• Technical proficiency on one or more product line modalities

Skills

Analytical Reasoning

Communication

Continuous Improvement

Customer Service

Customer Support Operations

Teamwork

Troubleshooting

Education

Associates Degree or Technical Certification (Electronics, Biomedical, Optical, Mechanical)

Tools

SAP Field Service Management

Job description

Johnson & Johnson’s MedTech Vision division is seeking aSr. Field Specialist to service and repair medical device equipment in external facilities, supporting the sales team and customers.

You will be the primary field resource, providing timely updates, reports, and analyses to ensure factory specifications are met. This field role covers Eastern New Jersey and Eastern Pennsylvania, requires 4+ years of field service experience, and involves lifting, driving a company vehicle, and potential