Senior MedTech Field Specialist – NJ & PA

Antler; Hoboken (NJ); On-site; USD 69,000 - 111,000; Full time

Benefits offered by this job

Vacation days

Sick time

Holiday pay

Parental Leave

Bereavement Leave

Caregiver Leave

Volunteer Leave

Military Spouse Time-Off

Job summary

Johnson & Johnson MedTech Vision is recruiting for a Sr. Field Specialist. This field-based role covers Eastern New Jersey and Eastern Pennsylvania, installing, servicing, and repairing medical device equipment to support the sales team and customers.

Ideal candidates hold an associate degree or technical certification and have 4+ years of medical device service experience. Benefits include retirement and savings plans, and inclusive employment practices.

Qualifications

• Associates Degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience.
• At least 4 years experience working with providing technical service for medical device equipment.

Responsibilities

• Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
• Functions as a primary resource for stakeholders.
• Provides frequent status updates and documented service reports to stakeholders.
• Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and performs other additional duties or projects as assigned.
• Identifies problems and recommends resolutions on existing products and procedures.
• Analyze service data, to schedule proactive and reactive service.
• Work closely with colleagues for knowledge and skills transfer.
• Ability to operate and maintain a corporate vehicle.
• Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.

Skills

Analytical Reasoning

Communication

Continuous Improvement

Customer Service

Customer Support

Customer Support Operations

Customer Support Trends

Data Gathering and Analysis

Incident Management

Problem Solving

Project Management Office (PMO)

SAP Field Service Management

Service Request Management

Teamwork

Technical Credibility

Troubleshooting

Education

Associates Degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience

Tools

SAP Field Service Management

Job description

Johnson & Johnson MedTech Vision is recruiting for a Sr. Field Specialist. This field-based role covers Eastern New Jersey and Eastern Pennsylvania, installing, servicing, and repairing medical device equipment to support the sales team and customers.

Ideal candidates hold an associate degree or technical certification and have 4+ years of medical device service experience. Benefits include retirement and savings plans, and inclusive employment practices.