Senior Medical Field Technician - NJ & PA

Johnson & Johnson MedTech; Newark (NJ); On-site; USD 69,000 - 111,000; Full time

Benefits offered by this job

Vacation –120 hours per calendar year

Sick time - 40 hours per calendar year

Holiday pay, including Floating Hollid

Work, Personal and Family Time - up to

Parental Leave – 480 hours within one

Bereavement Leave – 240 hours

Caregiver Leave – 80 hours

Volunteer Leave – 32 hours

Military Spouse Time-Off – 80 hours

Job summary

Johnson & Johnson MedTech is seeking a Sr. Field Specialist to cover Eastern New Jersey and Eastern Pennsylvania. This field-based role supports sales and customers by installing, servicing, and repairing medical device equipment in external facilities.

Responsibilities include providing status updates, ensuring on-time completion of installations, and collaborating with colleagues for knowledge transfer. Must be able to operate a corporate vehicle and lift up to 50 lbs.

Qualifications

• Associates Degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience.
• At least 4 years experience working with providing technical service for medical device equipment.

Responsibilities

• Installs, services, and repairs medical device equipment in external facilities to support sales team and customers.
• Functions as a primary resource for stakeholders.
• Provides frequent status updates and documented service reports to stakeholders.
• Operate efficiently to conclude all on site installation, repair, maintenance, and test activities to factory specifications and performs other additional duties or projects as assigned.
• Ensures that installation, maintenance, and other work necessary is completed on time.
• Identifies problems and recommends resolutions on existing products and procedures.
• Analyze service data, to schedule proactive and reactive service.
• Work closely with colleagues for knowledge and skills transfer.
• Ability to operate and maintain a corporate vehicle.
• Maintain trunk inventory, manage, and preserve calibrated test equipment and other electronic devices.
• Able to lift or move 50lbs, stand, squat, kneel, reach for extended periods of time, utilize hand tools, electronic test equipment to repair medical lasers and other medical devices.
• Ability to acclimate to modified schedules
• Assists in the development of equipment maintenance and performs other additional duties or projects as assigned.
• Documents and reports on field service activities as well as incorporates and promotes process improvements.
• Conducts new product evaluations.
• Participants in the generation of technical bulletins and basic operations and service procedures.
• Technical proficiency on one or more product line modalities

Skills

Analytical Reasoning

Communication

Continuous Improvement

Customer Service

Customer Support

Teamwork

Technical Credibility

Troubleshooting

Data Gathering and Analysis

Incident Management

PMO

Service Request Management

Education

Associate's Degree or Technical Certification preferred (Electronics, Bio-Medical, Optical, Mechanical) or equivalent military experience

Tools

SAP Field Service Management

Job description

Johnson & Johnson MedTech is seeking a Sr. Field Specialist to cover Eastern New Jersey and Eastern Pennsylvania. This field-based role supports sales and customers by installing, servicing, and repairing medical device equipment in external facilities.

Responsibilities include providing status updates, ensuring on-time completion of installations, and collaborating with colleagues for knowledge transfer. Must be able to operate a corporate vehicle and lift up to 50 lbs.