Senior Medical Support Specialist – PM&R Admin

US-Department-of-Veterans-Affair; Minneapolis (MN); On-site; USD 36,000 - 48,000; Full time

Job summary

US Department of Veterans Affairs, Minneapolis VA Health Care System, is seeking an administrative support specialist for the PM&R or Rehabilitation and Extended Care department. The role supports patient care activities by handling scheduling, patient check-in, and coordination with clinical staff.

The position requires English proficiency and a high school diploma or GED; there is emphasis on following VHA scheduling policies and ensuring accurate patient information and transfers.

Qualifications

• Must possess a High School Diploma, GED equivalency certificate, or proficiency certificate.
• Proficient in basic written and spoken English.
• Experience not required.

Responsibilities

• Advise clinical staff on administrative processes and scheduling using VHA guidelines.
• Answer phones, greet patients, relay messages, and coordinate appointments.
• Enter and verify patient demographics, insurance information, and orders during check-in.
• Coordinate transfers to other VA facilities or private hospitals as needed.

Skills

Scheduling

Communication

Interdisciplinary coordination

Customer service

Documentation

Education

High School Diploma

GED or equivalency certificate

Job description

US Department of Veterans Affairs, Minneapolis VA Health Care System, is seeking an administrative support specialist for the PM&R or Rehabilitation and Extended Care department. The role supports patient care activities by handling scheduling, patient check-in, and coordination with clinical staff.

The position requires English proficiency and a high school diploma or GED; there is emphasis on following VHA scheduling policies and ensuring accurate patient information and transfers.