Advanced Medical Support Assistant - Physical, Medicine and Rehab

US-Department-of-Veterans-Affair; Minneapolis (MN); In loco; USD 36.000 - 48.000; Tempo pieno

Descrizione del lavoro

US Department of Veterans Affairs, Minneapolis VA Health Care System, is seeking an administrative support specialist for the PM&R or Rehabilitation and Extended Care department. The role supports patient care activities by handling scheduling, patient check-in, and coordination with clinical staff.

The position requires English proficiency and a high school diploma or GED; there is emphasis on following VHA scheduling policies and ensuring accurate patient information and transfers.

Competenze

• Must possess a High School Diploma, GED equivalency certificate, or proficiency certificate.
• Proficient in basic written and spoken English.
• Experience not required.

Mansioni

• Advise clinical staff on administrative processes and scheduling using VHA guidelines.
• Answer phones, greet patients, relay messages, and coordinate appointments.
• Enter and verify patient demographics, insurance information, and orders during check-in.
• Coordinate transfers to other VA facilities or private hospitals as needed.

Conoscenze

Scheduling

Communication

Interdisciplinary coordination

Customer service

Documentation

Formazione

High School Diploma

GED or equivalency certificate

Descrizione del lavoro

The incumbent is either an integral part of a large Physical Medicine and Rehabilitation (PM&R) Department or the Rehabilitation and Extended Care Department within the Minneapolis VAHCS. This is a Complexity Level 1 Facility. The incumbent performs administrative support work in connection with the care and treatment given to patients in the Rec and/or PM&R Department. Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• English: Must be proficient in basic written and spoken English.
• Education/Experience:
  • Experience. No experience required.
  • Education: Must possess a High School Diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education.

Grade Determinations

In addition to the basic requirements, you must meet the grade specific requirement:

GS-06: Advanced Experience:

One year of experience equivalent to the GS-05 grade level. To be creditable, this experience must be equivalent to the next lower grade level, GS-05, and demonstrate the knowledge, skills, and abilities associated with current MSA responsibilities. Experience at this level includes, but is not limited to: Advising clinical staff on current administrative processes. Answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling, canceling, re‑scheduling patient appointments and/or consults including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines. Entering no‑show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check‑in for appointments. Coordinates administrative functions relating to emergency and non‑emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.).

AND

Demonstrated Knowledge, Skills, and Abilities.

Candidates must also demonstrate all of the KSAs below:

• Advanced knowledge of the technical health care process including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals as it relates to access to care.
• Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow‑up care, overbooking, provider availability, etc.
• Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.
• Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.
• Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations.
• Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Reference

For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.

The full performance level of this vacancy is GS-06.

Physical Requirements

You will be asked to participate in a pre‑employment examination or evaluation as part of the pre‑employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.