Lead Medical Support Assistant – Clinic Operations

US-Department-of-Veterans-Affair; Jacksboro (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

U.S. Department of Veterans Affairs, LaFolette Clinic, is seeking a Supervisory Medical Support Assistant to support multiple clinics within an inter-professional team.

The role involves coordinating with the patient care team, reviewing appointment availability, processing secure messages, and maintaining accurate electronic records to ensure efficient clinic operations. The incumbent will participate in team huddles, manage workloads, communicate with care providers, and supervise

Qualifications

• No experience required.
• Must meet basic requirements: U.S. citizenship, high school diploma or equivalent, English proficiency.

Responsibilities

• Coordinate with patient care team to review clinic schedules and adjust workflows.
• Process patient secure messaging and coordinate with care providers.
• Participate in team huddles and meetings to manage care plans and follow-up actions.
• Enter information into electronic records and ensure data accuracy.
• Monitor pre-appointment readiness and verify patient information for visits.

Skills

Admin & supervision

Customer service

Staff development

Program management

Education

High school diploma / GED / proficiency certificate

Job description

U.S. Department of Veterans Affairs, LaFolette Clinic, is seeking a Supervisory Medical Support Assistant to support multiple clinics within an inter-professional team.

The role involves coordinating with the patient care team, reviewing appointment availability, processing secure messages, and maintaining accurate electronic records to ensure efficient clinic operations. The incumbent will participate in team huddles, manage workloads, communicate with care providers, and supervise