Care Coordination Specialist - Medical Support

U.S. Department of Veterans Affairs; Indianapolis (IN); On-site; USD 42,000 - 54,000; Full time

Job summary

The U.S. Department of Veterans Affairs is seeking an Advanced Level Medical Support Assistant (MSA) to serve as a Consult Coordinator for the local Community Care office.

You will collaborate with an interdisciplinary care team including community providers, pharmacists, social workers, physicians, and other health professionals to ensure timely access to care. In this role you will manage appointments, coordinate interagency communications, collect and verify insurance information, and support

Qualifications

• United States Citizenship required; citizens or grandfathered non-citizens per VA policy.
• English language proficiency—spoken and written English.
• High school diploma or GED or equivalent per VA standards.
• GS-06 level requires one year of creditable experience at the next lower grade and KSAs evidenced in resume.

Responsibilities

• Perform receptionist, patient access and scheduling duties for Community Care.
• Coordinate with Community providers to ensure VA patients are scheduled and appropriate care level is authorized.
• Obtain medical documentation from Community providers and file to CPRS consults.
• Verify patient identities and update demographic and contact information.
• Collect and update health insurance information; support revenue processes.
• Promote patient registration in My HealtheVet (MHV) and assist in guiding veteran interactions.
• Interface with veterans and staff to uphold quality of care and customer service.
• Interpret scheduling directives and assist in training other MSA levels as needed.

Skills

Healthcare process knowledge

Interdisciplinary care coordination

Medical terminology

Collaboration with clinicians

Prioritization and organization

Effective communication

Education

High school diploma or equivalent

Tools

CPRS system

CTM system

Job description

The U.S. Department of Veterans Affairs is seeking an Advanced Level Medical Support Assistant (MSA) to serve as a Consult Coordinator for the local Community Care office.

You will collaborate with an interdisciplinary care team including community providers, pharmacists, social workers, physicians, and other health professionals to ensure timely access to care. In this role you will manage appointments, coordinate interagency communications, collect and verify insurance information, and support