Imaging Scheduling & Patient Concierge – Mental Health

Veterans Health Administration; Chula Vista (CA); On-site; USD 56,000 - 73,000; Full time

Job summary

The Veterans Health Administration seeks an Advanced Medical Support Assistant assigned to Mental Health Service at the San Diego VA Healthcare System, San Diego, CA. The incumbent will be communicating with people from various backgrounds and must be able to use professional courtesy and tactfulness when processing the telephone calls and requests for scheduling.

The incumbent accesses the patient's computerized medical record system (CPRS) to review and retrieve medical information including

Responsibilities

• Access CPRS to review and retrieve medical information to schedule imaging appointments.
• Determine if patient meets criteria for imaging and advise pre-appointment requirements.
• Coordinate daily appointment schedules for imaging outpatient clinics.
• Screen callers and visitors, schedule patients by phone or in person, and maintain privacy rules.
• Maintain patient confidentiality and adhere to privacy rules throughout interactions.

Tools

CPRS

Job description

The Veterans Health Administration seeks an Advanced Medical Support Assistant assigned to Mental Health Service at the San Diego VA Healthcare System, San Diego, CA. The incumbent will be communicating with people from various backgrounds and must be able to use professional courtesy and tactfulness when processing the telephone calls and requests for scheduling.

The incumbent accesses the patient's computerized medical record system (CPRS) to review and retrieve medical information including