Advanced Medical Support — Veteran Care & Scheduling

U.S. Department of Veterans Affairs; Fort Meade (SD); On-site; USD 42,000 - 66,000; Full time

Job summary

U.S. Department of Veterans Affairs in Fort Meade/Hot Springs is seeking a Medical Support Assistant (Advanced) at the GS-6 level to provide specialized administrative support in a coordinated care delivery model.

The role requires handling patient information, scheduling, and communication with clinical teams. Responsibilities include coordinating community care referrals, managing electronic health records, and ensuring timely access to veteran services in collaboration with interdisciplinary

Qualifications

• Citizenship in the United States required.
• High school diploma or GED or equivalent.
• English proficiency in spoken and written English.

Responsibilities

• Provide specialized administrative patient support within an interdisciplinary care delivery model.
• Coordinate veteran appointments with community care providers.
• Enter and retrieve patient information in electronic records and scheduling systems.
• Schedule and adjust appointments to meet clinical priorities and patient needs.
• Communicate effectively with veterans and care teams.
• Assist in triaging and coordinating community care requests.

Skills

MSA knowledge

Customer service

Communication

Education

High school diploma or GED

State proficiency certificate

Tools

Electronic health records

Job description

U.S. Department of Veterans Affairs in Fort Meade/Hot Springs is seeking a Medical Support Assistant (Advanced) at the GS-6 level to provide specialized administrative support in a coordinated care delivery model.

The role requires handling patient information, scheduling, and communication with clinical teams. Responsibilities include coordinating community care referrals, managing electronic health records, and ensuring timely access to veteran services in collaboration with interdisciplinary