Senior Medical Practice Operations Specialist

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 42,000 - 65,000; Full time

Job summary

Penn Medicine in Philadelphia seeks a Sr Administrative Services Associate in the Otorhinolaryngology department at Hospital of the University of Pennsylvania. This full-time role supports a busy clinical practice, coordinating patient activity for outpatient visits and procedures.

Responsibilities include triaging calls, scheduling appointments, obtaining authorizations, preparing billing and correspondence, and supporting research and special projects.

Qualifications

• HS Diploma or GED required.
• 4+ years medical office experience preferred.
• 4 years of customer service experience in a healthcare setting.

Responsibilities

• Greets, screens, schedules and directs patients in a prompt, positive manner.
• Retrieves and processes incoming medical records/images; ensures scanning and physician review.
• Obtains pre-authorization for procedures and coordinates scheduling of tests and surgeries.
• Performs billing-related preparation and processing of correspondence.
• Manages calendars, schedules travel, maintains CVs in FEDs, and supports meeting minutes.

Skills

Customer service

Scheduling

Communication

Multitasking

Education

HS Diploma/GED

4+ years medical office experience

Tools

Epic EMR

Job description

Penn Medicine in Philadelphia seeks a Sr Administrative Services Associate in the Otorhinolaryngology department at Hospital of the University of Pennsylvania. This full-time role supports a busy clinical practice, coordinating patient activity for outpatient visits and procedures.

Responsibilities include triaging calls, scheduling appointments, obtaining authorizations, preparing billing and correspondence, and supporting research and special projects.