Sr Administrative Services Associate

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

Penn Medicine seeks a Sr Administrative Services Associate in the Otorhinolaryngology department at the Hospital of the University of Pennsylvania. This role supports managing a busy clinical practice, coordinating patient activities for outpatient visits and procedures.

You will triage calls, schedule appointments and surgeries, obtain authorizations, process billing, and handle patient correspondence including myPennMedicine messages.

Responsibilities

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances.
• Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed.
• Ensures diagnostic testing and other evaluations are completed before visit if applicable.
• Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary.
• Schedules required procedures and OR/Lab for patients at provider’s direction.
• Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages.
• Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure
• Processes medication refill requests, triaging to appropriate clinical staff.
• Coordinates and schedules cases with medical equipment representatives as required.
• Completes medication authorizations and obtains prior authorizations for procedures.
• Obtains medication pricing and coverage information for patients.
• Initiates Tier 1 prescription exemptions as needed.
• Schedules tests, procedures, and other clinical follow-up services as requested by the providers.
• Completes medical records requests.
• Handles all patient correspondence, including myPennMedicine messages
• Answers and screens all phone calls and patient inquiries

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Job Title: Sr Administrative Services Associate

Department: Otorhinolaryngology

Location: Hospital of the University of Pennsylvania- 3400 Spruce St

Hours: Full Time

Summary:

• This position is responsible in assisting with the management of a clinical practice in a busy academic clinical department. Duties are to coordinate patient related activity for both outpatient visits and procedures. This includes: triaging telephone calls, taking messages, and providing information to internal and external customers; scheduling outpatient appointments, surgeries/procedures, outpatient diagnostic tests, and admissions as requested; obtaining procedural and medical authorizations; preparing and processing billing, and preparing and processing correspondence.

Responsibilities:

Clinical Duties

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances.
• Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed.
• Ensures diagnostic testing and other evaluations are completed before visit if applicable.
• Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary. traveling to clinic location if applicable.
• Schedules required procedures and OR/Lab for patients at provider’s direction.
• Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages.
• Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure
• Processes medication refill requests, triaging to appropriate clinical staff.
• Coordinates and schedules cases with medical equipment representatives as required.
• Completes medication authorizations and obtains prior authorizations for procedures.
• Obtains medication pricing and coverage information for patients.
• Initiates Tier 1 prescription exemptions as needed.
• Schedules tests, procedures, and other clinical follow-up services as requested by the providers.
• Completes medical records requests.
• Handles all patient correspondence, including myPennMedicine messages

Admin Duties

• Answers and screens all phone calls and patient inquiries