Senior Medical Office & Scheduling Specialist

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 40,000 - 60,000; Full time

Job summary

Penn Medicine seeks a Sr Administrative Services Associate in the Otorhinolaryngology department at the Hospital of the University of Pennsylvania. This role supports managing a busy clinical practice, coordinating patient activities for outpatient visits and procedures.

You will triage calls, schedule appointments and surgeries, obtain authorizations, process billing, and handle patient correspondence including myPennMedicine messages.

Responsibilities

• Greets, screens, schedules and directs patients in a prompt, positive, pleasant, and helpful manner at all times even in the most adverse circumstances.
• Retrieves and processes incoming medical records/images, ensure scanning and physician review is completed.
• Ensures diagnostic testing and other evaluations are completed before visit if applicable.
• Assists attending physician with outpatient office hours including maintaining clinical schedule, closing necessary dates and moving patients if rescheduling is necessary.
• Schedules required procedures and OR/Lab for patients at provider’s direction.
• Coordinates all procedures that need to occur prior to scheduling surgery, including but not limited to the scheduling of ancillary tests, pre-operative testing, x-rays, scans, MRIs, labs, EKGs as necessary for completion of pre-operative packages.
• Responsible for the timely submission of pre-op cases, and ensures accuracy of information and correct forms completed and signed in advance of procedure
• Processes medication refill requests, triaging to appropriate clinical staff.
• Coordinates and schedules cases with medical equipment representatives as required.
• Completes medication authorizations and obtains prior authorizations for procedures.
• Obtains medication pricing and coverage information for patients.
• Initiates Tier 1 prescription exemptions as needed.
• Schedules tests, procedures, and other clinical follow-up services as requested by the providers.
• Completes medical records requests.
• Handles all patient correspondence, including myPennMedicine messages
• Answers and screens all phone calls and patient inquiries

Job description

Penn Medicine seeks a Sr Administrative Services Associate in the Otorhinolaryngology department at the Hospital of the University of Pennsylvania. This role supports managing a busy clinical practice, coordinating patient activities for outpatient visits and procedures.

You will triage calls, schedule appointments and surgeries, obtain authorizations, process billing, and handle patient correspondence including myPennMedicine messages.