Senior Medical Office Administrator

ummh; Worcester (MA); On-site; USD 47,566,000 - 89,888,000; Full time

Job summary

UMass Memorial Health is seeking an experienced Secretary, Medical Admin Sr to provide advanced administrative support to physicians, providers, and clinical staff in a fast-paced medical office

The role focuses on scheduling, registrations, documentation, and strong patient communication while ensuring confidentiality and professionalism in all interactions. A robust knowledge of MS Office and EHRs is essential.

Qualifications

• 2 years of experience in a medical office or healthcare setting.
• Proficiency in Microsoft Office Suite and EHR systems.
• Strong organizational, communication, and customer service skills.
• Ability to maintain confidentiality of patient and organizational information.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedules and coordinates inpatient and outpatient visits, procedures, and diagnostic testing.
• Registers patients, verifies insurance coverage and eligibility, and secures referrals or authorizations.
• Assists with new patient intake and collects demographic/insurance information.
• Provides professional customer service and liaises between patients, families and caregivers.
• Transcribes/ prepares standard letters and maintains patient charts following HIPAA.
• Makes travel arrangements for meetings and may coordinate educational programs.

Skills

Medical office exp

Confidentiality

Communication skills

Multitasking

Customer service

Education

High School diploma or equivalent

Medical secretary / medical assistant training

Tools

Microsoft Office

EHR systems

Job description

UMass Memorial Health is seeking an experienced Secretary, Medical Admin Sr to provide advanced administrative support to physicians, providers, and clinical staff in a fast-paced medical office

The role focuses on scheduling, registrations, documentation, and strong patient communication while ensuring confidentiality and professionalism in all interactions. A robust knowledge of MS Office and EHRs is essential.