Senior Medical Imaging Field Service Engineer

Siemens Healthineers AG; Cary (NC); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Paid parking/public transportation

Paid time off

Paid sick time

Job summary

Siemens Healthineers is seeking a Customer Service Engineer to service multi-modality imaging equipment across the California region. You will install, diagnose, repair and maintain CT/MR/AX/XP systems at customer sites with minimal supervision and train operators to ensure peak system performance.

Ideal candidates have 5–8+ years in biomedical engineering or field service for diagnostic instruments, a valid driver’s license, and strong communication skills.

Qualifications

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Proficient with tools and service test equipment; able to work solo or in a team.
• Proficient in network apps and tools (eVO, mButler, MS Office, Concur, NAM CS tools).
• 5–8+ years as medical technologist or field service engineer for diagnostic instruments.

Responsibilities

• Service multi-modality imaging equipment (CT/MR/AX/XP) at customer sites with minimal supervision.
• Install, troubleshoot, repair and perform preventive maintenance on Siemens Healthcare systems.
• Provide training to operators for optimal system performance and customer satisfaction.
• Manage territory financial performance including revenue, expenses and inventory.
• Handle company assets (car, phone, computer, tools, parts) and maintain admin duties accurately.
• Establish and maintain professional relationships with customers and peers.

Skills

Tools & test equipment

Field service experience

Communication skills

Driver's license

Electrical fundamentals

Education

High school diploma

Associate degree (preferred)

Tools

eVO

mButler

MS Office

Concur

NAM Customer Service tools

Job description

Siemens Healthineers is seeking a Customer Service Engineer to service multi-modality imaging equipment across the California region. You will install, diagnose, repair and maintain CT/MR/AX/XP systems at customer sites with minimal supervision and train operators to ensure peak system performance.

Ideal candidates have 5–8+ years in biomedical engineering or field service for diagnostic instruments, a valid driver’s license, and strong communication skills.