Senior Medical Imaging Field Service Engineer

Siemens Healthineers AG; Berkeley (CA); On-site; USD 70,000 - 96,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Life insurance

Disability insurance

Paid parking

Paid time off

Paid sick time

Job summary

Siemens Healthineers AG in California seeks a Customer Service Engineer to support multi-modality imaging equipment. You will install, troubleshoot, repair, and perform preventative maintenance on Siemens systems at customer sites with minimal supervision, delivering timely repairs and operator training to ensure optimal performance.

This role requires strong customer service, ability to manage territory finances, and adherence to Fleet Safety policies.

Qualifications

• Minimum high school diploma; technical Associates Degree or equivalent preferred.
• Proficiency with tools and service test equipment; able to work independently or in a team.
• Proficiency in network applications and tools (eVO, mButler, MS Office, Concur, NAM CS website).
• 5–8+ years' experience as a medical technologist or field service engineer servicing diagnostic instruments.

Responsibilities

• Service multi-modality imaging equipment (CT/MR/AX/XP) at customer sites with minimal supervision.
• Install, troubleshoot, repair and perform preventative maintenance on Siemens Healthcare systems.
• Deliver timely and effective repairs and training to operators for optimal system performance.
• Manage territory finances, including revenue, expenses and inventory.
• Maintain company assets (car, cell phone, computer, tools, inventory parts).
• Establish and maintain business relationships with customers and peers; complete admin duties accurately.

Skills

Field service

Customer service

Test equipment

Network tools

Driver's license

Education

High school diploma

Technical associate degree preferred

Tools

eVO

mButler

MS Office

Concur

NAM CS Website

Job description

Siemens Healthineers AG in California seeks a Customer Service Engineer to support multi-modality imaging equipment. You will install, troubleshoot, repair, and perform preventative maintenance on Siemens systems at customer sites with minimal supervision, delivering timely repairs and operator training to ensure optimal performance.

This role requires strong customer service, ability to manage territory finances, and adherence to Fleet Safety policies.