Senior Medical Front Office & Scheduling Specialist

Orlando Health, Inc.; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Orlando Health Physician Associates is a large primary care network in Central Florida seeking a Senior Front Office Assistant to support ambulatory scheduling and administrative tasks in a physician office setting.

Responsibilities include coordinating referrals, managing calls, and maintaining compliance with Orlando Health policies. The role requires strong communication, organization, and familiarity with ICD and CPT coding.

Qualifications

• High School graduate or equivalent.
• Typing speed of approximately 30 wpm or ability to successfully demonstrate competent use of practice management computer system.
• Knowledge of ICD & CPT.
• Two (2) years’ experience in a medical office environment.

Responsibilities

• Adheres and ensures compliance with Orlando Health and department policy, procedures, value statements and Commitment to Excellence standards.
• Handle multiple tasks, answer telephone, take messages, file lab reports, medical records and other information according to policy.
• Perform word processing and spreadsheet data entry.
• Perform charge entry and cash handling.
• Act as liaison between physician, patient and insurance companies to obtain referrals/authorizations.
• Maintain regular, punctual attendance according to policy and standards.
• Comply with all Orlando Health policies and procedures.
• Participate in Quality Assurance activities as assigned.
• Maintain awareness of legal issues, patient rights and regulatory standards; use supplies efficiently.
• Maintain a clean, safe, organized office.
• Assist office billing service as requested.

Skills

Typing speed 30 wpm

ICD & CPT knowledge

Medical office experience

Tools

Practice management software

Job description

Orlando Health Physician Associates is a large primary care network in Central Florida seeking a Senior Front Office Assistant to support ambulatory scheduling and administrative tasks in a physician office setting.

Responsibilities include coordinating referrals, managing calls, and maintaining compliance with Orlando Health policies. The role requires strong communication, organization, and familiarity with ICD and CPT coding.