Senior Medical Access & Scheduling Specialist

U.S. Department of Veterans Affairs; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

U.S. Department of Veterans Affairs is seeking a GS-06 administrative professional to manage patient scheduling and access across multiple clinics and care settings.

The role requires collaboration with clinicians and adherence to healthcare delivery processes, policies, and regulations. A high school diploma or GED is required, with one year of relevant experience at GS-5 level or equivalent.

Qualifications

• High school diploma, GED, or proficiency certificate.
• Transcript may be required when substituting education for experience.
• One year of experience equivalent to GS-5 in scheduling, managing appointments, and data entry.

Responsibilities

• Schedule, cancel, and reschedule patient appointments and consultations.
• Enter and verify patient demographics and insurance information.
• Monitor appointment requests from multiple electronic sources and coordinate with clinic staff.
• Assist in huddles to determine daily clinic needs and patient flow.
• Communicate with clinicians and patients to resolve scheduling issues and ensure access to care.

Skills

Interdisciplinary collaboration

Prioritization & organization

Communication skills

Healthcare process knowledge

Policies & procedures knowledge

Medical terminology

Education

High school diploma or GED

Job description

U.S. Department of Veterans Affairs is seeking a GS-06 administrative professional to manage patient scheduling and access across multiple clinics and care settings.

The role requires collaboration with clinicians and adherence to healthcare delivery processes, policies, and regulations. A high school diploma or GED is required, with one year of relevant experience at GS-5 level or equivalent.