Senior Medical Access & Care Coordination Specialist

US-Department-of-Veterans-Affair; Fresno (CA); On-site; USD 42,000 - 61,000; Full time

Job summary

The Advanced Medical Support Assistant (Advanced MSA) provides specialized administrative patient support within an interdisciplinary care model across multiple clinics. This role involves advanced scheduling and coordination of access to care, including community resources.

Candidates must have a high school diploma or GED and be capable of communicating effectively with clinicians and patients to ensure timely, accurate appointment processing and patient information updates in Fresno, CA.

Qualifications

• One year of creditable experience including answering phones, greeting patients, relaying messages and scheduling appointments.
• Scheduling, canceling, rescheduling and entering no-show information across multiple sources.
• Ability to communicate with a wide range of clinicians and staff to coordinate care.

Responsibilities

• Answer phones, greet patients and relay messages to appropriate staff.
• Schedule, reschedule and cancel patient appointments and consults.
• Verify demographics and insurance information at check-in.
• Coordinate administrative transfers to other VA facilities or private hospitals.
• Prepare reports and present data to internal stakeholders.

Skills

Health care process

Interdisciplinary coordination

Medical terminology

Cross-disciplinary collaboration

Time management

Report writing

Education

High school diploma or GED

Job description

The Advanced Medical Support Assistant (Advanced MSA) provides specialized administrative patient support within an interdisciplinary care model across multiple clinics. This role involves advanced scheduling and coordination of access to care, including community resources.

Candidates must have a high school diploma or GED and be capable of communicating effectively with clinicians and patients to ensure timely, accurate appointment processing and patient information updates in Fresno, CA.