Senior Medicaid Engagement & Communications Lead

State of North Carolina - Health & Human Services; North Carolina; Hybrid; USD 58,000 - 101,000; Full time

Benefits offered by this job

Hybrid Work Option

Job summary

State of North Carolina - Health & Human Services is seeking a Senior Engagement Manager to lead strategic engagement initiatives for NC Medicaid waivers and program components. You will design and manage comprehensive communication strategies, guiding messaging across internal teams, vendor partners, and multiple channels to ensure timely, accurate, and audience‑appropriate engagement.

The role requires experience in healthcare communications, stakeholder engagement, and coordination of

Qualifications

• Documented experience developing, implementing, and evaluating communication and engagement strategies across multiple communication channels, including websites, webinars, social media, email communications, and stakeholder outreach initiatives.
• Proficiency at the intermediate level using Microsoft Office applications, including Excel, Outlook, PowerPoint, Teams, and Word, to support project coordination, presentation development, document management, communication planning, and information tracking.
• Demonstrated experience planning, facilitating, and documenting stakeholder engagement activities involving internal and external partners, including meeting coordination, agenda development, follow-up communications, and issue resolution.
• Experience in communications, community engagement, or public relations within a healthcare, public health, or human services environment, including development of outreach materials, stakeholder messaging, and public-facing communications supporting organizational initiatives.
• Prior work experience within NC Department of Health and Human Services (DHHS) or NC Medicaid supporting program operations, communications, stakeholder engagement, policy implementation, managed care initiatives, waiver programs, or LTSS programs serving individuals with disabilities, including application of current NC Medicaid priorities, organizational structure, and operational processes.

Responsibilities

• Lead strategic engagement initiatives supporting the implementation of Medicaid waivers and related program components.
• Design and manage communication strategies that align with NC Medicaid priorities and guide organization‑wide messaging.
• Coordinate messaging and engagement activities across internal teams and vendor partners to ensure consistency across communication channels.
• Oversee development and dissemination of communications through webinars, call‑center scripts, websites, social media, and other outreach platforms.
• Evaluate message effectiveness and engagement outcomes, using findings to refine communication plans and improve outreach strategies.
• Facilitate internal staff briefings to support awareness, alignment, and implementation of communication efforts.
• Lead external meetings with beneficiaries and stakeholders to gather input that informs communication planning and program engagement.
• Collaborate with program and clinical operations teams to ensure communications effectively support departmental goals and Medicaid initiatives.
• Support consistent, timely, and accurate messaging by maintaining coordination across communication workflows and partner groups.
• Advance NC Medicaid’s mission by ensuring audience‑appropriate, clear, and effective engagement across all communication efforts.

Skills

Engagement strategy

MS Office proficiency

Stakeholder engagement

Healthcare communications

Public health experience

Education

Bachelor's degree in communications or related field

Tools

Microsoft Office

Job description

State of North Carolina - Health & Human Services is seeking a Senior Engagement Manager to lead strategic engagement initiatives for NC Medicaid waivers and program components. You will design and manage comprehensive communication strategies, guiding messaging across internal teams, vendor partners, and multiple channels to ensure timely, accurate, and audience‑appropriate engagement.

The role requires experience in healthcare communications, stakeholder engagement, and coordination of