Senior Engagement Manager

Adult Correction; North Carolina; On-site; USD 58,000 - 101,000; Full time

Job summary

North Carolina Department of Health and Human Services (DHHS) seeks a Senior Engagement Manager within the Office of Communications and Engagement for NC Medicaid. You will design comprehensive communication strategies, lead engagement initiatives, and align messaging across internal teams and external partners to support Medicaid program priorities.

You will facilitate staff briefings, conduct external stakeholder meetings, and evaluate outreach effectiveness to continuously improve

Qualifications

• Documented experience developing, implementing, and evaluating communication and engagement strategies across multiple channels.
• Proficiency with MS Office applications (Excel, Outlook, PowerPoint, Teams, Word) for coordination and reporting.
• Experience coordinating stakeholder engagement activities with internal and external partners.

Responsibilities

• Lead strategic engagement initiatives supporting Medicaid waivers and related programs.
• Design and manage communication strategies aligned with Medicaid priorities.
• Coordinate messaging across internal teams and vendor partners.
• Oversee development and dissemination of communications via webinars, websites, and social media.
• Evaluate engagement outcomes to refine outreach plans and improve messaging.
• Facilitate staff briefings and external meetings with beneficiaries and stakeholders.

Skills

Strategic engagement

Stakeholder engagement

Communication strategy

Project coordination

Tools

Microsoft Office

Job description

Agency Dept of Health and Human Services Division HEALTH BENEFITS Job Classification Title Information & Communications Spec III (NS) Position Number 60042766 Grade NC16

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Senior Engagement Manager serves as a key leader within the Office of Communications and Engagement for NC Medicaid, providing strategic direction and oversight for engagement initiatives that support the implementation of approved waivers and other Medicaid program components.

This position designs and manages comprehensive communication strategies aligned with organizational priorities, ensuring consistent messaging across internal teams, vendor partners, and multiple communication channels. It evaluates message effectiveness and engagement outcomes to refine outreach approaches and strengthen program communication.

The Senior Engagement Manager also facilitates internal staff briefings and external meetings with beneficiaries and stakeholders to gather insights that inform communication planning. This position plays a critical part in advancing NC Medicaid's mission by ensuring clear, effective, and timely engagement with diverse audiences.

Key Duties Include:

• Lead strategic engagement initiatives supporting the implementation of Medicaid waivers and related program components.
• Design and manage communication strategies that align with NC Medicaid priorities and guide organization‑wide messaging.
• Coordinate messaging and engagement activities across internal teams and vendor partners to ensure consistency across communication channels.
• Oversee development and dissemination of communications through webinars, call‑center scripts, websites, social media, and other outreach platforms.
• Evaluate message effectiveness and engagement outcomes, using findings to refine communication plans and improve outreach strategies.
• Facilitate internal staff briefings to support awareness, alignment, and implementation of communication efforts.
• Lead external meetings with beneficiaries and stakeholders to gather input that informs communication planning and program engagement.
• Collaborate with program and clinical operations teams to ensure communications effectively support departmental goals and Medicaid initiatives.
• Support consistent, timely, and accurate messaging by maintaining coordination across communication workflows and partner groups.
• AdvanceNCMedicaid's mission by ensuring audience‑appropriate, clear, and effective engagement across all communication efforts.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $57,983.00 - $101,470.00

Recruitment Range: $57,983.00 - $85,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skillsarepreferred:

Documented experience developing, implementing, and evaluating communication and engagement strategies across multiple communication channels, including websites, webinars, social media, email communications, and stakeholder outreach initiatives.

Proficiency at the intermediate levelusing Microsoft Office applications, including Excel, Outlook, PowerPoint, Teams, and Word, to support project coordination, presentation development, document management, communication planning, and information tracking.

Demonstrated experience planning, facilitating, and documenting stakeholder engagement activities involving internal and external partners, including meeting coordination, agenda development, follow‑up communications,and issueresolution.

Experiencein communications, community engagement, or public relations within a healthcare, public health, or human services environment, including development of outreach materials, stakeholder messaging, and public-facing communications supporting organizational initiatives.

Prior work experience within NC Department of Health and Human Services (DHHS) or NC Medicaidsupportingprogramoperations,communications, stakeholder engagement, policyimplementation, managed care initiatives, waiver programs,orlong‑term servicesandsupports (LTSS)programs servingindividuals with disabilities,including applicationof currentNCMedicaid priorities, organizational structure, and operational processes.

The Posting Will Close At11:59 P.M. The Night Before The End Date

This PositionIsFunded In Part Th