Senior Mediation Case Lead (Hybrid)

Financial Industry Regulatory Authority, Inc.; Los Angeles (CA); Hybrid; USD 4,074,000 - 7,285,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Job summary

FINRA is seeking a Senior Case Coordinator in Los Angeles, CA to support all phases of mediation, including outreach, mediator selection, scheduling, and administration. The role requires coordinating site logistics, maintaining case files, and handling financial forms with accuracy.

The position emphasizes independent prioritization, strong communication, and adherence to FINRA values, with hybrid work expectations and a typical 40-hour week.

Qualifications

• High School diploma with five years of related experience; Bachelor's degree preferred.
• Strong organizational, interpersonal, and written and verbal communication skills.
• Experience in mediation or dispute resolution is preferred.

Responsibilities

• Monitor, organize, and keep all docketed mediation cases current.
• Maintain files and input case notes into the case processing system.
• Generate documents such as mediator lists and Mediation Submission Agreements.
• Coordinate case scheduling, including site reservations, conference lines, and Zoom invites.
• Provide excellent customer service and respond to general inquiries.
• Answer complex questions professionally and independently.
• Process mediation financial forms and conduct second-layer reviews as needed.
• Support special projects and demonstrate FINRA values in collaboration.

Skills

Case coordination

Customer service

Documentation

Scheduling

Stakeholder communication

Education

High School diploma

Bachelor's degree preferred

Tools

Zoom

Microsoft Office

Case management software

Job description

FINRA is seeking a Senior Case Coordinator in Los Angeles, CA to support all phases of mediation, including outreach, mediator selection, scheduling, and administration. The role requires coordinating site logistics, maintaining case files, and handling financial forms with accuracy.

The position emphasizes independent prioritization, strong communication, and adherence to FINRA values, with hybrid work expectations and a typical 40-hour week.