Operations Coordinator

Center for Conflict Resolution, Inc.; Los Angeles (CA); On-site; USD 44,000 - 47,000; Full time

Job summary

Center for Conflict Resolution (CCR) in Los Angeles County is seeking an experienced Operations Coordinator to support day-to-day mediation program operations, volunteer coordination, and court support. The role combines program operations, outreach, onboarding, and process improvement, with regular court mediation and onsite support (2–3 days per week).

Compensation is $32–$34/hour. This position offers opportunities to build robust systems that expand access to mediation across Los Angeles

Qualifications

• Completion of a DRPA-approved Basic Mediation Training or equivalent recognized mediation training.
• Active mediation experience within the past 12 months.
• Demonstrated experience independently mediating cases.
• Strong organizational, written, and verbal communication skills.
• Ability to travel to court locations throughout Los Angeles County.
• Commitment to neutrality, confidentiality, professionalism, and ethical mediation practice.

Responsibilities

• Coordinate regular volunteer scheduling and courthouse coverage.
• Maintain organized records, forms, calendars, tracking tools, and internal documentation.
• Support volunteer management systems and operational workflows.
• Identify problems or inefficiencies and recommend practical solutions.
• Help ensure important tasks and follow-up items do not fall through the cracks.

Skills

Highly organized

Strong communicator

Detail-oriented

Travel to court

Multitasking

Education

DRPA Basic Mediation Training

Job description

Los Angeles County | 30–35 hours per week | Non-Exempt

Compensation: $32–$34/hour, depending on experience

The Center for Conflict Resolution (CCR) is a nonprofit organization dedicated to helping individuals and communities resolve conflict through high-quality mediation services. Through court-connected mediation, community dispute resolution, volunteer development, and outreach, CCR works to expand access to justice throughout Los Angeles County.

We are looking for an experienced mediator who is also highly organized, proactive, and interested in helping build the systems that support a growing mediation program.

About the Role

Operations Coordinator

Center for Conflict Resolution (CCR)

Los Angeles County | 30–35 hours per week | Non-Exempt

Compensation: $32–$34/hour, depending on experience

The Center for Conflict Resolution (CCR) is a nonprofit organization dedicated to helping individuals and communities resolve conflict through high-quality mediation services. Through court-connected mediation, community dispute resolution, volunteer development, and outreach, CCR works to expand access to justice throughout Los Angeles County.

We are looking for an experienced mediator who is also highly organized, proactive, and interested in helping build the systems that support a growing mediation program.

About the Role

The Operations Coordinator helps manage the day-to-day systems and logistics that allow CCR’s mediation programs to operate effectively.

This position combines program operations, volunteer coordination, court support, outreach implementation, onboarding, and process improvement. The Operations Coordinator will also maintain an active court mediation presence so that the role remains closely connected to the volunteers, courts, and communities CCR serves.

Regular court mediation and onsite support are expected approximately 2–3 days per week, with the possibility of additional court coverage depending on program needs.

Key Responsibilities

Volunteer Scheduling & Court Coordination

• Coordinate regular volunteer scheduling and courthouse coverage.
• Maintain volunteer assignments, availability, and scheduling information.
• Communicate schedule changes, coverage needs, and court logistics.
• Help fill coverage gaps and support additional service dates as program needs grow.
• Assist with volunteer observation and onboarding logistics.

Program Operations

• Coordinate recurring day-to-day operational processes.
• Maintain organized records, forms, calendars, tracking tools, and internal documentation.
• Support volunteer management systems and operational workflows.
• Identify problems or inefficiencies and recommend practical solutions.
• Help ensure important tasks and follow-up items do not fall through the cracks.

Court Mediation & Support

• Conduct court-connected mediations as assigned and qualified.
• Support Small Claims, Civil Harassment, Unlawful Detainer, and other approved mediation services.
• Serve as an operational resource to volunteers working in court.
• Identify court-based trends, coverage needs, and workflow issues and communicate them to CCR leadership.
• Maintain accurate and timely mediation documentation.

Outreach & Community Engagement

• Coordinate outreach implementation, including scheduling, materials, event logistics, and follow-up.
• Support community engagement activities that increase awareness of CCR’s mediation services.
• Help coordinate staff and volunteer participation in outreach events.
• Maintain organized outreach records and follow-up information.

Volunteer & Program Onboarding

• Coordinate onboarding logistics and required documentation.
• Assist with orientations, observations, training logistics, and volunteer communications.
• Help ensure volunteers have the information and resources they need to succeed.

What We’re Looking For

• Highly organized and able to manage multiple priorities.
• Comfortable taking ownership of day-to-day operational responsibilities.
• Strong communicators who work well with volunteers, court personnel, staff, and community partners.
• Flexible and comfortable working in a growing organization where needs can change quickly.
• Detail-oriented and committed to consistent follow-through.
• Interested in both direct mediation and the systems that make strong mediation programs possible.

Required Qualifications

• Completion of a DRPA-approved Basic Mediation Training or equivalent recognized mediation training.
• Active mediation experience within the past 12 months.
• Demonstrated experience independently mediating cases.
• Strong organizational, written, and verbal communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Ability and willingness to travel to court locations throughout Los Angeles County.
• Commitment to neutrality, confidentiality, professionalism, and ethical mediation practice.

Preferred Qualifications

• Experience mediating Small Claims, Civil Harassment, and/or Unlawful Detainer matters.
• Court-connected mediation experience.
• Experience coordinating volunteers, programs, projects, or organizational operations.
• Experience using volunteer management systems, databases, scheduling tools, or workflow platforms.
• Experience supporting community outreach or event coordination.
• Bilingual English/Spanish skills are a plus.

Compensation & Schedule

• $32–$34/hour, depending on experience
• Approximately 30–35 hours per week
• Regular court presence generally 2–3 days per week, with additional coverage possible based on program needs
• Travel throughout Los Angeles County is required

Why CCR?

This is an opportunity to combine mediation practice with meaningful program-building work. The Operations Coordinator will help strengthen the volunteer, court, outreach, and operational systems that allow CCR to expand access to mediation throughout Los Angeles County.

If you are an experienced mediator who enjoys organizing people and processes, solving problems, improving systems, and helping a mission-driven organization grow, we encourage you to apply.