Senior Media Partnerships CSM: Strategy, Growth & Renewals

LiveRamp; Seattle (WA); Hybrid; USD 108,000 - 134,000; Full time

Benefits offered by this job

Flexible paid time off

Hybrid in-office work 2 days/week

Comprehensive benefits

401K matching

Job summary

LiveRamp is seeking a Sr. Customer Success Manager for Media Partnerships to act as a strategic advisor for top media clients across TV, audio, streaming, social, DSPs, and more.

You will drive adoption of LiveRamp solutions, manage renewals, and identify expansion opportunities while aligning with sales, product, and account leadership. This hybrid role requires deep media/AdTech knowledge, strong relationship skills, and the ability to navigate complex partnerships in fast-paced environments

Qualifications

• 5–7 years Enterprise B2B SaaS Customer Success/Account Management experience focusing on media buying/selling, data analytics and measurement.
• Strong knowledge of DSPs, SSPs and programmatic advertising ecosystem.
• Experience drafting QBRs, executive summaries, managing renewals & upsells.

Responsibilities

• Build and maintain strategic relationships with C-level stakeholders.
• Develop, monitor, and optimize success plans with KPIs to ensure client value.
• Drive adoption of LiveRamp solutions and manage renewals and account growth.
• Collaborate with sales, product, engineering and support to deliver client-specific solutions.

Skills

Enterprise B2B SaaS

Customer Success

Media Buying

Data Analytics

Cloud

Identity

Renewals & Upsells

Job description

LiveRamp is seeking a Sr. Customer Success Manager for Media Partnerships to act as a strategic advisor for top media clients across TV, audio, streaming, social, DSPs, and more.

You will drive adoption of LiveRamp solutions, manage renewals, and identify expansion opportunities while aligning with sales, product, and account leadership. This hybrid role requires deep media/AdTech knowledge, strong relationship skills, and the ability to navigate complex partnerships in fast-paced environments