Senior Media Partnerships CSM — Drive Strategic Growth

LiveRamp; Buffalo (NY); Hybrid; USD 108,000 - 134,000; Full time

Benefits offered by this job

Flexible paid time off

Paid holidays

Work from home options

Comprehensive benefits package

401K matching

Job summary

LiveRamp is seeking a Sr. Customer Success Manager for Media Partnerships to help top media clients maximize value from LiveRamp's data collaboration platform.

You will build executive relationships, craft strategic success plans, drive adoption, manage renewals, and identify upsell opportunities across TV, streaming, DSPs and more. This hybrid role requires 5–7 years in enterprise SaaS CS/AM and deep media industry knowledge.

Qualifications

• 5–7 years Enterprise B2B SaaS CS/AM experience, with emphasis on Media Buying/Selling, Data analytics and Identity.
• Knowledge of the media industry, ad sales, operations, planning, buying, selling, and measurement.
• Experience in complex renewal negotiations.

Responsibilities

• Build and maintain strong customer relationships, including C-level contacts.
• Develop and monitor strategic success plans with clear objectives and KPIs.
• Drive the adoption of LiveRamp solutions to maximize customer value.
• Identify issues and address challenges to ensure customer satisfaction.
• Manage renewal processes and identify revenue opportunities within agreements.
• Identify upsell and cross-sell opportunities to enhance client outcomes.
• Educate customers on best practices and LiveRamp features.

Skills

Executive relationships

Renewal negotiation

Analytical thinking

Communication skills

Strategic thinking

Cross-functional collaboration

Job description

LiveRamp is seeking a Sr. Customer Success Manager for Media Partnerships to help top media clients maximize value from LiveRamp's data collaboration platform.

You will build executive relationships, craft strategic success plans, drive adoption, manage renewals, and identify upsell opportunities across TV, streaming, DSPs and more. This hybrid role requires 5–7 years in enterprise SaaS CS/AM and deep media industry knowledge.