Senior Enterprise Account Director & Growth Champion

LiveRamp, Inc.; Little Rock (AR); Presencial; USD 125.000 - 155.000; Tempo integral

Benefícios oferecidos por esta vaga

Flexible PTO

Remote work options

Medical/dental/vision benefits

401K matching

Resumo da vaga

LiveRamp, a leader in data collaboration, seeks an experienced Enterprise Customer Success professional to own strategic Brand customer relationships and drive value through renewal and growth opportunities. You will partner with Product, Sales, and Operations to ensure successful adoption and long-term outcomes.

You will mentor CSMs, manage $2M+ ARR accounts, and lead initiatives across teams to optimize the customer journey and maximize renewal and upsell opportunities.

Qualificações

• Experience as a senior CSM/Account Director in enterprise SaaS.
• Proven ability to manage a portfolio of $2M+ ARR customers.
• Skilled in renewals, upsells, and cross-sells with Sales collaboration.
• Strong executive-level communication and stakeholder management.
• Experience with large-scale cross-functional programs and strategic accounts.

Responsabilidades

• Build executive relationships with LiveRamp’s Brand customers and manage end-to-end portfolio.
• Champion customer-centricity and improve the customer journey across teams.
• Lead cross-functional initiatives to enhance customer experience and adoption.
• Mentor and coach junior CSMs and share best practices.
• Drive renewal strategy, forecasting, and contract negotiations.

Conhecimentos

Enterprise B2B SAAS CSM

Account leadership

Renewals management

Cross-functional collaboration

Executive stakeholder communication

Strategic account growth

Ferramentas

Salesforce

CRM software

Descrição da vaga

LiveRamp, a leader in data collaboration, seeks an experienced Enterprise Customer Success professional to own strategic Brand customer relationships and drive value through renewal and growth opportunities. You will partner with Product, Sales, and Operations to ensure successful adoption and long-term outcomes.

You will mentor CSMs, manage $2M+ ARR accounts, and lead initiatives across teams to optimize the customer journey and maximize renewal and upsell opportunities.