Strategic Partner Success Manager

LiveRamp

New York (NY)

Hybrid

USD 95,000 - 112,000

Full time

14 days+

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Job summary

LiveRamp is seeking a Customer Success/Partner Management professional in New York City to own post-sale relationships with strategic technology partners. You will drive product adoption, renewals, and net revenue retention while aligning LiveRamp capabilities to partner objectives.

You will lead joint success plans, executive reviews, and cross-functional initiatives, coordinating with Product, Solutions, Support, Legal, and Commercial to remove blockers and accelerate integrations.

Qualifications

2+ years of client-facing experience in SaaS, adtech, martech, or data/analytics.
Proven track record managing a portfolio of strategic accounts with measurable impact.
Strong understanding of digital advertising ecosystems (DSPs, SSPs, CDPs, etc.).
Experience discussing APIs, integrations, data flows, and platform configuration at a high level.
Demonstrated ability to influence senior stakeholders and lead cross-functional initiatives to completion.
Excellent written and verbal communication skills; ability to tailor narratives for different audiences.
Highly organized with ability to manage multiple timelines and stakeholders in a fast-paced environment.
Data-driven mindset with experience using dashboards and performance data to tell stories.
Bachelor’s degree or equivalent practical experience.

Responsibilities

Own post-sale relationships for a portfolio of high-value technology platform partners, driving renewals and revenue retention.
Develop joint success plans aligning LiveRamp capabilities with partner objectives on 6–18 month horizons.
Lead strategic business reviews translating platform performance into actionable roadmaps.
Coordinate cross-functional resources to remove blockers and ensure timely delivery of commitments.
Analyze account health using quantitative and qualitative signals to identify risks and expansion opportunities.
Advise partners on best practices for data collaboration, privacy-safe activation, and addressability.
Manage forecasting of renewals and growth, structuring upsell/cross-sell with Sales.
Provide market feedback to product teams to influence roadmap priorities and enablement content.
Document activities and outcomes in internal systems for visibility.
Contribute to playbooks and processes for technology partnerships.