Senior Media Delivery Architect for Enterprise OTT

Amazon Web Services (AWS); Boston (MA); On-site; USD 154,000 - 208,000; Full time

Job summary

Amazon Web Services, Inc. in Boston seeks an Enterprise Account Engineer specialized in media delivery to help major video customers optimize, secure and operate streaming workflows and achieve peak performance.

You will collaborate across AWS services, Product Managers, and customer teams for origination, delivery, and operations, delivering reliable architectures and proactive guidance for long-term success.

Qualifications

• 5+ years of design/implementation/operations/consulting with distributed applications.
• Strong knowledge of cloud-based architecture and AWS services.
• Proven customer-facing experience and excellent communication skills.

Responsibilities

• Act as the primary technical point of contact representing the technical needs of high-value media workflows for key enterprise accounts during live event delivery.
• Work across multiple AWS services including video origination and delivery services to drive well architected solutions and ensure the consistently high customers experience with overall content delivery performance.
• Interface with customer project managers and technical owners to understand key technical and operations requirements.
• Collaborate with Product Managers to define customer technical requirements, helping to advocate for solutions that drive long-term operational success.
• Collaborate with CloudFront and Edge Security teams to drive key customers’ success initiatives.
• Oversee media delivery performance by monitoring both customer and service metrics.
• Identify, troubleshoot, mitigate and resolve complex video delivery performance problems.
• Own customer-facing and internal communication during production impacting incidents.
• Work independently with customer engineering and operations teams.
• Build training materials, runbooks, and operational plans to help a key expanding team.

Skills

Distributed apps

Cloud architecture

Customer facing

Communication skills

Education

Bachelor's degree

Job description

Amazon Web Services, Inc. in Boston seeks an Enterprise Account Engineer specialized in media delivery to help major video customers optimize, secure and operate streaming workflows and achieve peak performance.

You will collaborate across AWS services, Product Managers, and customer teams for origination, delivery, and operations, delivering reliable architectures and proactive guidance for long-term success.