Senior Materials Characterization Tech Support (Remote)

PerkinElmer; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

PerkinElmer is seeking a Senior Materials Characterization Support Specialist to provide remote technical support across North America. You will triage complex hardware, software, and application issues for Materials Characterization platforms, maximizing instrument uptime and first-time-fix outcomes while collaborating with global teams.

The role is full-time and remote, with responsibilities including remote diagnostics, guidance for fixes, and quotation support when needed.

Qualifications

• Deep technical knowledge of Materials Characterization product lines.
• Strong diagnostic reasoning and remote visualization ability.
• Experience troubleshooting hardware and software issues.

Responsibilities

• Serve as primary technical contact for inquiries via phone and email for Materials Characterization products.
• Perform detailed remote diagnostics of complex equipment and software systems.
• Guide customers to remote fixes or well-prepared service events.
• Provide quotations for billable services when applicable and escalate leads as needed.
• Mentor colleagues and disseminate product updates and best practices.
• Maintain accurate service records and documentation for handoffs and trend analysis.
• Participate in training and development programs to improve expertise.

Skills

Materials Characterization

Diagnostic reasoning

Remote diagnostics

Troubleshooting

Job description

PerkinElmer is seeking a Senior Materials Characterization Support Specialist to provide remote technical support across North America. You will triage complex hardware, software, and application issues for Materials Characterization platforms, maximizing instrument uptime and first-time-fix outcomes while collaborating with global teams.

The role is full-time and remote, with responsibilities including remote diagnostics, guidance for fixes, and quotation support when needed.