Remote Materials Characterization Expert & Troubleshooter

PerkinElmer; Hartford (CT); A distancia; USD 82.000 - 105.000; Jornada completa

Descripción de la vacante

PerkinElmer is seeking a Senior Materials Characterization Support Specialist to act as a remote technical expert for North America. The role focuses on rapid triage, diagnosis, and resolution of hardware, software, and application issues to maximize instrument uptime and minimize site visits.

Based in a full-time remote capacity, the incumbent will support customers, field engineers, and internal stakeholders and mentor colleagues while adhering to safety and documentation standards.

Formación

• Bachelor’s degree in a relevant science field is required.
• 5+ years SME experience with Materials Characterization instrumentation.
• Experience with FT-IR, UV-Vis, and TEA is preferred.

Responsabilidades

• Serve as primary technical contact for customer, field engineers, and internal teams.
• Perform remote diagnostics of complex electro/mechanical systems.
• Guide remote or on-site resolutions to restore instrument uptime.
• If field service is needed, identify root causes and plan actions for first-time fix.
• Share product updates and best practices with NA service teams.
• Maintain accurate service records and enable effective handoffs.
• Participate in training and continuous improvement programs.
• Support cross-functional initiatives and documentation improvements.
• Adhere to health, safety, and environmental requirements.

Conocimientos

SME with 5+ years Materials Character‑

Educación

Bachelor’s degree or equivalent in Biology, Chemistry, Electronics, or related discipline

Herramientas

FT-IR

UV-Vis

TEA

Descripción del empleo

PerkinElmer is seeking a Senior Materials Characterization Support Specialist to act as a remote technical expert for North America. The role focuses on rapid triage, diagnosis, and resolution of hardware, software, and application issues to maximize instrument uptime and minimize site visits.

Based in a full-time remote capacity, the incumbent will support customers, field engineers, and internal stakeholders and mentor colleagues while adhering to safety and documentation standards.