Senior Marketing Tech Admin - Dynamics 365 & Power

CliftonLarsonAllen LLP

Dallas (TX)

Remote

USD 81,000 - 139,000

Full time

8 days ago

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Health insurance

Dental benefits

Vision benefits

401k

Job summary

CLA, a top 10 national professional services firm, seeks a Senior Marketing Technology Administrator in Dallas to join the IT team. You will be the subject matter expert for Microsoft Dynamics 365 Sales and related marketing tech, driving system improvements, reporting, integration, and user adoption with a focus on security and governance.

You will manage incidents, configure Dataverse, support lifecycle management, develop tests, monitor platform health, and collaborate with security,

Qualifications

4 years of relevant experience required.
Experience with Dynamics CRM or Marketing systems is preferred.
Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.

Responsibilities

Serve as a subject matter expert for Dynamics 365 Sales, Customer Insights - Journeys, Dataverse, and related marketing technologies, collaborating across functions to support business needs.
Manage assigned incidents, service requests, defects, and enhancement tickets from intake through resolution, including triage, prioritization, documentation, status communication, root‑cause analysis, and timely escalation in accordance with established service‑level expectations.
Perform fit‑gap analysis and recommend out‑of‑the‑box, low‑code, integration, or pro‑code approaches in partnership with developers and solution architects.
Configure and support Dataverse and model‑driven applications, including tables, relationships, forms, views, dashboards, business rules, business process flows, and Power Automate cloud flows.
Maintain role‑based security configurations by applying approved business units, security roles, teams, column‑level security, auditing, and data privacy requirements.
Support application lifecycle management activities, including solutions, environment variables, connection references, deployment documentation, and releases across development, test, UAT, and production environments.
Develop test scenarios and participate in system, integration, regression, user acceptance, production validation, and post‑deployment support activities.
Monitor platform health, automation and integration failures, API usage, storage capacity, performance, and Microsoft service updates; investigate issues and coordinate remediation as needed.
Assess relevant Microsoft release‑wave changes and support impact analysis, testing, communication, and adoption planning.
Support integration efforts with enterprise applications using Dataverse APIs, standard or custom connectors, Azure services, and approved middleware.
Maintain data quality through validation, migration support, duplicate management, cleansing, retention, auditing, and integration monitoring.
Identify automation and process‑improvement opportunities and implement approved enhancements that improve efficiency and user experience.
Partner with security, privacy, compliance, architecture, development, and business teams to ensure solutions follow organizational standards.
Maintain functional specifications, technical documentation, test evidence, deployment plans.
Provide advanced user support, deliver training, share knowledge with team members, and promote effective system adoption.
Evaluate platform capabilities, including Copilot and AI features, and provide analysis for secure and responsible business use.